Technical Support Senior Technician - Spanish Speaker
Dell
Casablanca, Morocco
il y a 14h
source : Tanqeeb

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Service Desk team is there for them whenever they need help by phone or email, online and on social media.

No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products.

For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support Senior Technician Spanish Speaker on our Service Desk team in Casablanca to do the best work of your career and make a profound social impact.

Key Responsibilities

As part of our Service Desk team you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You Will

  • Provide first-level support and use troubleshooting techniques and tools to identify technical defects / issues & assign incidents and escalate problems in line with documented guidelines and procedures
  • Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
  • Document relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue & identify and provide input on unique or recurring customer problems
  • Consistently perform to set targets & comply with schedule adherence to ensure overall service level targets are achieved
  • Maintain comprehensive knowledge of service offerings along with future industry products and technologies & attend required technical training sessions and make effective use of assigned lab time
  • Essential Requirements

  • Fluent communication skills in French and Spanish
  • Minimum of 12 months experience in a similar role
  • First-rate customer focus, phone etiquette and work ethic with excellent communications skills
  • Ability to work under pressure with calmness and composure
  • Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures with knowledge of Office 365, standard Microsoft Windows Applications and Operating systems and good skills in software issues
  • Desirable Requirements

  • Certificate / Diploma in computing
  • Working knowledge of PC architecture / technology
  • Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play providing customers with the industry’s broadest and most innovative technology and services portfolio.

    We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities all at a company that is proud to be diverse and inclusive.

    Learn more on how we are closing the diversity gap here.

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