Delivery Manager Analyst - MuleSoft
Morocco - Casablanca
il y a 5j

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Job Category

Mulesoft - Customer Success Group

Job Details

Department Description

MuleSoft is the leader in implementing the composable enterprise by connecting data, devices, and applications, and we are pursuing people passionate about integration that enables digital transformation.

MuleSoft’s Professional Services team works across every technology to deliver solutions to customers in every industry.

As a Delivery Management Analyst on our Services team, you will nurture the growth of our Services practice.

Role Description :

As a Delivery Management Analyst, you will be responsible for various tasks of post-sales Services engagements across EMEA.

You will support multiple tactical engagements that vary in size, domain, and use cases across their entire lifecycle. In addition to administrating task execution focused on system hygiene, staffing, planning, and revenue, you will communicate status and manage issues and risks.

Your Impact and Responsibilities :

  • Provide Project Management Office (PMO) support working across multiple regions and industries
  • Administer project planning, execution and closure, as well as internal staffing, revenue, and timesheet approvals
  • Manage delivery engagements remotely in combination with the regional account and delivery teams
  • Work closely as part of the project team and provide assistance with tasks and execution
  • Support delivery of MuleSoft engagements using agile or waterfall methodology
  • Plan, track, and report project task executions and communicate status to all stakeholders
  • Monitor issues and risks, tracking to resolution and escalating as required
  • Minimum Requirements :

  • BS or MS in Computer Science, Management Information Systems (MIS), Information Systems, Business, or equivalent work experience
  • Project management or project management operations experience; certifications such as PMP or Scrum desirable
  • Knowledge of waterfall and agile methodologies preferred
  • Ability to work independently and under leadership direction
  • Strong verbal and written communication skills
  • Proven time management and prioritisation skills
  • Passion for working in a multi-functional team environment
  • Demonstrated ability to effectively use project and client management tools (e.g. Jira, Confluence)
  • Strong skills on core office productivity tools (e.g. GSuite, MS Office, etc.)
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