Head of Digital and Automation team
Orange
Morocco
il y a 4j

Entity

Orange International Networks Infrastructures & Services (OINIS) is a technical department serving the group at an international dimension.

With more than 1700 collaborators highly qualified trough the world, OINIS is a privileged stakeholder for networks, infrastructure and security.

OINIS’s mission is to designs, deploys, operate and protect the International networks for our affiliates, for our enterprise and wholesale markets.

We are in charge of submarine cables, satellite connections and terrestrial optical fibers which enable Orange to connect its customers all around the world.

In particular GEN Global Enterprise Networks division - is serving the enterprise customers.

Joining OINIS means joining a great place to work with teams of women and men with a variety of profiles, and evolving in an international and multicultural environment.

We are experiencing Agile methodology in our way of working as well as Digital Transformation. This human capital at OINIS will open evolution perspectives for you, while benefiting from our teams experience and sharing yours.

Team

GUP (Global UCC Planning) is the department, within GEN, which is responsible for building cost and quality effective networks for UCC services (Voice, Video, Conferencing, Contact Center, ), and connecting them with other major telecommunication companies.

These networks are built to manage effectively our customer’s communications and collaboration from and to our network. We are a very hybrid team, with a very unique mixture of technical, business and financial responsibilities.

D&A (Digital & Automation) team (part of GUP department) is specifically focused on addressing digitalization and automation in GUP activities (capacity management, forecasting, budgeting & cost management, profitability calculations, operational trend analysis )

Our team is working in an AGILE environment driven by empowerment, autonomy, experimentation, transparency, cooperation, adaptation, flexibility.

Our team has talent and skills, youthfulness vs. experience, technical vs. business, operational vs. design, legacy vs. new technology, and routine vs. new challenges.

Mission

As Team Manager of Digital and Automation team, your mission is to coach, help, support, lead the team members in the activities in the UCC services domain (Voice, Video, Conferencing, Contact Center, ), related to digitalization and automation of business control area, focusing on cost savings projects, third party vendors cost, traffic routing & analysis, Quality Of Experience analysis, Network Capacity management.

All activities performed within a fully Agile environment.

Key Responsibilities

As D&A Team Manager your key tasks and activities will be :

  • Coaching and Supporting the team for the Digital Transformation by supporting Automation of activities especially in the areas of Big Data management, Business Intelligence, Artificial Intelligence, Data Science
  • Leading the team on GUP Digitalization and Automation of Cost / OPEX budget management, Propose and implement enhancements to the budget model, update the budget model as requested to account for significant changes in the business environment
  • Supporting the team on Designing the Voice Services for Cost and QoS optimization
  • Driving Network Service Optimization processes and associated implementations, in Agile
  • Initiating and Supporting cost savings projects having a positive impact on financial health of the business : identify, implement and verify cost savings focusing on constant unit cost decrease with no negative impact on customer’s quality perception
  • Be a key contributor to various team’s KPIs (C / R, QoS, SLAs, Others ). Manage all day-to-day activities with the aim to meet overall targets set by management or external teams.
  • Contribute to the monthly Business Review presentations focusing on the actuals vs. budget evolution; identify anomalies, analyse historical trends and traffic mix evolutions
  • about you

    Education, qualification and certifications

  • University Degree in Computer Science or Engineering or Business / Finance / Economics field
  • Language skills :
  • Fluent English required, both spoken and written

    A good French communication level is desirable

  • PC & SW Skills :
  • Strong computer literacy & proficiency in MS Word, MS Excel and MS Powerpoint

    Basic scripting / data manipulation / BI skills are desirable

    Experience in software development in Agile as well as traditional methods and practices and the ability to blend them together

    Experience in implementing software or web development projects using Agile methodologies, and experience in large, complex projects in a high-

    tech development environment with multi-function teams.

    Experience with SCRUM / Agile methodologies with enterprise-level application development projects. PMI-ACP, CSM, or equivalent welcome.

    Experience in Big Data is preferable (eg Python, Scala, Adoop ) and API management

  • A working experience in an international / multicultural environment is desirable
  • Essential skills and knowledge

  • Experienced in Agile methodologies (Scrum, Kanban, )
  • Experienced in UCC services (Voice, Video, Conferencing, Contact Center, )
  • Being able to effectively achieve business success working in a group of experienced professionals
  • Being detail-oriented, with a detective mindset
  • Strong analytical, planning, and organizational skills with an ability to manage competing demands
  • Ability to be flexible while working in a changing environment
  • Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
  • Creative approach to problem-solving with the ability to focus on details while maintaining the big picture view
  • additional information

    Minimum of 5-10 years in an IT / Telecom environment or business analysis related position and experience working in a multinational business environment

    department

    Orange Intl Ntwk Infr & Svcs

    Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

    Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

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