Sales Operations Senior Analyst
Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders.
A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes from planning and prioritization to pricing and margin strategies, sales automation, reporting and more.
Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.
Join us to do the best work of your career and make a profound social impact as a Sales Operations Senior Analyst - EMEA Software Volume Licencing (EVL) on our Sales Operations team in Casablanca .
What you’ll achieve
As a Sales Operations Senior Analyst for EMEA, you will provide business and operational support to Cloud Partner Software Sales teams and Cloud Support Operations team (CSO).
You will play a meaningful role in meeting customers’ needs, as well as crafting and maintaining a regional portal for customer accounts.
You will build positive relationships, ensuring an outstanding experience for both our customers and our internal and external stakeholders.
You will :
Provide pre-sales and / or post-sales operational support
Research customer or order problems and deliver solutions working cross-functionally to resolve them
Liaise between organizations
Focus on delivering a positive customer or partner experience
Facilitate product and sales information flow
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role :
Excellent communication skills in both written and verbal In both English and French. Additional EMEA language is an advantage
Excel Advanced Level, Programming / MS access / BI is a plus
Undergraduate degree and 2-4 years relevant experience or Graduate degree and 0-2 year’s relevant experience
Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job
Builds deeper understanding of processes, procedures, customers and organization
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world.
We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life while still having a life.
We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era.
Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here at https : / / jobs.
dell.com / diversity-and-inclusion .
Application closing date : 13 November 2020