Receptionist / Night Auditor

Riad Fès

Région de Fès-Boulemane

il y a 14h

Answer and direct phone calls in a polite and friendly manner

Welcome visitors in a warm and friendly manner, and answer any questions visitors have

Maintain reception area and all common areas in a clean and tidy manner at all times

Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer

Keep detailed and accurate records of visitor requests and of calls received

Receive deliveries; sort and distribute incoming mail

Take inventory of supplies and restock as needed

Maintain the general office filing system

Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay

Process invoices, post checks to vendors and distribute employee checks

Respond to guest complaints, requests and emergencies

Reconcile all accounts in a timely manner

Verify that all EOD work has been performed by other departments

Schedule guest wake-up calls and reservations for the following day

Respond to guest inquiries, concerns and complaints as needed

Answer phones and place reservations

Proficiency in Arabic, French & English; knowledge of other languages is a plus

High school diploma or general education degree (GED) required

2-3 years of relevant experience in similar job

5 Star Hotel Experience is imperative

Proficient in Microsoft Office

Strong phone skills

Demonstrated ability to read, write, and speak English, French & Arabic

Comfortable multi-tasking and prioritizing tasks

Excellent interpersonal skills

Punctual with strong attendance history

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