Reporting Analyst EMEA
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Reporting Analyst EMEA

Req ID# : 328822

  • Tranbjerg J, DK, 8310 MA, 10000 Copenhagen, DK, 1050 MA Wittenberg, DE, 6886 MA PT MA, 10000 PT MA, 10000 MA MA, 10000 Best, NL, 5684 PK Porto, PT, 4050-344 DK Casablanca 
  • MA, 20300 MA Fes , MA, 30000 Rabat, MA, 10000 PT MA Fes , MA, 30000 MA Dessau, DE, 6844 MA DE MA Berlin, DE, 13629 MA PL MA Dessau, DE, 6844 MA MA, 10000 Lisboa, PT, 1990-084 Athens, GR, 104 34 MA Fes , MA, 30000 MA Krefeld, DE, 47807 MA, 20000 Sønderborg, DK, 6400 NL Copenhagen, DK, 2300 Berlin, DE, 13629 Potsdam, DE, 14471 Potsdam, DE, 14471 MA København SV, DK, 2450 PT Rabat, MA, 10000 Dusseldorf, DE, 40476 MA, 10000 Krefeld, DE, 47807 MA, 20000 Polska, PL, 66-400 Fes 
  • MA, 30000 Warsaw, PL, 02-675 Gdańsk, PL Fes , MA, 30000 MA, 10000 København N, DK, 2200 Dusseldorf, DE, 40476 PT Magdeburg, DE, 39112 Fes 
  • MA, 30000 Fes , MA, 30000

    Reporting Analyst EMEA

    Information Technology

    General Purpose of Reporting Department :

  • Define, recommend, and implement reporting solutions to ensure operational efficiency for our client in EMEA.
  • Work with internal and external clients across the region to establish and implement reporting requirements for our client.
  • Implement, maintain, and continuously improve the reporting solutions based on the internal and external client-based requirements.
  • Ensure within the region implement and maintain the relevant reporting standard(s) by regularly reviewing and auditing the current processes.
  • Drive continuous improvement and standardization of reporting process across the region to streamline both client and internal processes, driving measurable efficiency improvement.
  • Drive continuous improvement and standardization of best practices across the EMEA locations.
  • Quantify the efficiency of the reporting process improvement projects to evaluate the efficiency increase or time / cost reduction for the client.
  • Provide expertise regarding reporting across the region for internal and external clients.
  • Key Objectives :

  • Define customer needs, validate requirements and propose data visualization, report setup / changes.
  • Perform data gathering, process mapping, demand analysis to develop appropriate reporting / process changes.
  • Organize and analyze current reporting processes, brainstorm, research, and formulate solutions by developing pros and cons for each.
  • Able to use data to identify and implement potential opportunities to improve reporting services.
  • Identify potential roadblocks / obstacles and escalate issues as needed.
  • Assists the Ops Team(s) in caring out analysis of business through reporting solutions to identify improvement opportunities, streamlining activities, reducing time and effort needed for the process.
  • Identify opportunities through use of data insight where performance could be improved, changes to business processes and operating models benefiting any of the key stakeholders.
  • Collaborate with internal and external representatives across the region to share best practices and identify improvement opportunities.
  • Supports the Ops Team(s) during project implementation with analysis for an efficient internal business review meeting, or, when needed, for Client MBR, QBRs.
  • Perform root cause analysis from data analytics and trending.
  • Experience, Knowledge and Skills Required :

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

  • A minimum of one year in ABBOTT-ADC business or two years in a similar business process role.
  • Experienced practitioner of reporting tools and methodology.
  • Ability to gather and analyze statistical data and prepare reports, understanding macro to micro-operational perspective.
  • Ability to conclude from data analysis and summarize recommended actions with an attention to details.
  • Ability to work in a fast-moving pressurized environment.
  • Experience in the service and BPO industry.
  • Good communication skills, both verbally and in writing.
  • Clear, concise, and practical, offering advice and creative solutions.
  • Ability to develop and articulate explicit reporting solutions and outcomes.
  • Display a high level of professionalism, integrity, and maturity.
  • Experienced user of Power BI.
  • SQL, Power Automate knowledge is an advantage.
  • Education

  • Ideally higher or university education with a technical background
  • Languages

  • English (required)
  • Tools and Applications

  • MS Office applications (Excel, PowerPoint, Access, etc.)
  • Power BI
  • Ideally experience using SQL, Power Automate
  • Competencies Required :

    Continuous Improvement

    Builds understanding of customer and organizational expectations that support Operational Excellence. Leads efforts to standardize and to improve reporting processes.

    Identifies new time saving or efficiency opportunities.

    Analysis

    Proactively analyses problems, situations, and circumstances and their impacts on the business. Integrates information, guidelines, and requirements from different sources to evaluate alternatives and make effective decisions.

    Draws accurate, useful conclusions from financial, business, and quantitative information.

    Strategic Thinking

    Understands, aligns to, or establishes the vision and direction of the organization. Shapes, develops, and aligns the strategies of the organization to capture emerging trends, address competitive threats, meet market needs, provide value to the client and shareholders, enhance business value and maximize return on investment.

    Aligns personal and workgroup activities to the organization’s strategic goal of operational excellence.

    Focus on the Client

    Builds and delivers client-centered solutions that meet as many aspects of desired customer experiences, products, and services as possible.

    Provides customer-centered solutions that go beyond existing customer requirements. Identifies opportunities that will benefit the customer and works in partnership with the customer to drive the business forward.

    Change Management

    Creates plans for and deploys organizational change initiatives into their area. Supports the communication efforts, ensuring that communications are relevant to local’ audiences.

    Anticipates and addresses change-related issues and concerns.

    Influence

    Influences and motivates others, clearly communicates appropriate information on how associates can contribute to the goals of the organization and articulates a compelling position.

    Positions and explains ideas and proposals in ways that get support from others.

    SECURITY COMPLIANCE

    Employees are required to maintain compliance with SITEL safety, security, and privacy programs. Additionally, all employees world-wide are responsible for being an active participant in the SITEL safety, security and privacy programs to protect SITEL' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SITEL' employees.

    ETHICS COMPLIANCE :

    SITEL is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies.

    Employees are encouraged to always observe the highest standards of professionalism and are expected to adhere to the SITEL standards of conduct.

    Reporting Analyst EMEA

    Job Segment : Business Process, Change Management, Data Analyst, Database, Network, Management, Data, Technology

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