Assistant Spa Manager For guests looking to seek inspiration and personalized attention, FairmontHotels offers a wide selection of luxurious spa experiences.
Your leadershipand passion as an Assistant SPA Manager will encourage a dedicated team ofprofessionals whose exceptional skills and services will turn simple momentsinto true memories for our hotels.
HotelOverview : The hotel features opulentguest rooms and suites overlooking our 18-hole Golf Course and the AltlasMountains.
Indulge in one of our six eclectic restaurants and bars offeringlocal and international cuisine, a 2,000 sqm swimming pool, a 3,500 sqm Spa incollaboration with Clarins which offers the ultimate escape and relaxation.
TheKids Club promises our little ones a world of discoveries, and a Sports Centreto ensure you remain fit while on the road.
Summerof responsabilities :
Reportingto the Spa Manager, responsibilities and essential job functions include butare not limited to the following :
Participate in recruitingSpa staff;
Evaluate the training needsof the team and assist the manager in carrying out continuous coaching actions;
Supervise and train theteams on site to ensure their rise in competence;
Share information anddecisions with the team on a daily basis;
Identify actions to be takento maintain team cohesion and employee motivation;
Follow the workforceplanning;
Participate in theassessment of staff performance (post and target level);
Identify issues regardingcollaborators in collaboration with the SPA Manager (administrative, personal,disciplinary, etc.
and actions to resolve them.
Report to the SPA Managerthe customer feedback on services, price, quality, etc.
Establish and communicatethe qualitative and quantitative objectives to the team;
Establish and communicateaction plans and priorities to the team;
Check daily bookingschedules;
Supervise the course of careand monitor the level of compliance with standards and procedures;
Evaluate the level ofcustomer satisfaction through daily direct exchanges;
Take charge of customercomplaints;
Participate in thedefinition of the department's budgets and monitor their implementation on adaily basis;
Other tasks as assigned.
Passion for customerservice;
Excellent interpersonalskills (written and oral expression), leadership skills;
Excellent organization, commitmentto results, flexibility and ability to work effectively under pressure;
A degree in hotelmanagement is an asset;
Proficiency in theEnglish language;
Prior experience of atleast one year in a supervisory position;
Ability to handle manytasks and customer requests;
Knowledge ofMicros-Fidelio PMS (asset management system) is an asset;
Possess the first aidcertificate or seek to obtain it;
Proven skills in theareas of customer service and training;
Ability to workindependently and prioritize responsibilities;
The prior experience of aloyalty program is an asset;
Mastery of the Windowsenvironment (Word, Excel, PowerPoint).