Assistant Spa Manager
FRHI
Marrakech, Morocco
il y a 11j

Regular

Assistant Spa Manager For guests looking to seek inspiration and personalized attention, FairmontHotels offers a wide selection of luxurious spa experiences.

Your leadershipand passion as an Assistant SPA Manager will encourage a dedicated team ofprofessionals whose exceptional skills and services will turn simple momentsinto true memories for our hotels.

HotelOverview : The hotel features opulentguest rooms and suites overlooking our 18-hole Golf Course and the AltlasMountains.

Indulge in one of our six eclectic restaurants and bars offeringlocal and international cuisine, a 2,000 sqm swimming pool, a 3,500 sqm Spa incollaboration with Clarins which offers the ultimate escape and relaxation.

TheKids Club promises our little ones a world of discoveries, and a Sports Centreto ensure you remain fit while on the road.

Summerof responsabilities :

Reportingto the Spa Manager, responsibilities and essential job functions include butare not limited to the following :

  • Participate in recruitingSpa staff;
  • Evaluate the training needsof the team and assist the manager in carrying out continuous coaching actions;
  • Supervise and train theteams on site to ensure their rise in competence;
  • Share information anddecisions with the team on a daily basis;
  • Identify actions to be takento maintain team cohesion and employee motivation;
  • Follow the workforceplanning;
  • Participate in theassessment of staff performance (post and target level);
  • Identify issues regardingcollaborators in collaboration with the SPA Manager (administrative, personal,disciplinary, etc.
  • and actions to resolve them.

  • Report to the SPA Managerthe customer feedback on services, price, quality, etc.
  • Establish and communicatethe qualitative and quantitative objectives to the team;
  • Establish and communicateaction plans and priorities to the team;
  • Check daily bookingschedules;
  • Supervise the course of careand monitor the level of compliance with standards and procedures;
  • Evaluate the level ofcustomer satisfaction through daily direct exchanges;
  • Take charge of customercomplaints;
  • Participate in thedefinition of the department's budgets and monitor their implementation on adaily basis;
  • Other tasks as assigned.
  • Qualifications :

  • Passion for customerservice;
  • Excellent interpersonalskills (written and oral expression), leadership skills;
  • Excellent organization, commitmentto results, flexibility and ability to work effectively under pressure;
  • A degree in hotelmanagement is an asset;
  • Proficiency in theEnglish language;
  • Prior experience of atleast one year in a supervisory position;
  • Ability to handle manytasks and customer requests;
  • Knowledge ofMicros-Fidelio PMS (asset management system) is an asset;
  • Possess the first aidcertificate or seek to obtain it;
  • Proven skills in theareas of customer service and training;
  • Ability to workindependently and prioritize responsibilities;
  • The prior experience of aloyalty program is an asset;
  • Mastery of the Windowsenvironment (Word, Excel, PowerPoint).
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