Your responsibilities will be :
To provide technical support; answeringsupport queries either onsite or via phone or email.
To maintain a high degree of customerservice for all support queries and adhere to IS Policies and Procedures.
To take ownership of user problems and beproactive when dealing with user issues.
To log all calls on the call loggingsystem and maintain full documentation.
Respond to enquiries from clients andhelp them resolve any hardware or software problems.
Maintain a log of any software orhardware problems detected.
Support users in the use of Computerequipment by providing necessary training and advice.
To escalate more complex service issuesto the relevant IT personnel.
Troubleshooting & Problem Solving ofWorkstation related problems
Maintaining Asset Register of all ITequipment in IS Workshop and Department
Managing and maintaining Workstations7 / 8 / 10
Implementing workstations 7 / 8 / 10
Implementing & Support of MS Office2000-2013 products incl. but not limited to MS Word, MS Excel, MS Outlook, MSPowerPoint
Installation and Support of Network &Local Printers
Installation of Desktop IP Phones
Required to work long hours from time totime
Basic MS Active Sync & Blackberryknowledge
Setups of iPad, iPhone and Androiddevices
Ability to do remote support (Tools willbe provided)
Technical and other Requirements :
ü Excellent skills in user IT infrastructure Desktops, Laptops,Printers, Handhelds, Smartphone etc.
ü Proven technical skills in Microsoft Windows desktop operatingsystems and business productivity applications i.e. Office
ü Outstanding Client Service Skills
ü Administration experience of MS Active Directory users & groups,policies and management concepts
ü Diploma in IT or A+ / N+ certification
ü 3-5 Years of experience in Desktop Support
ü Effective communication in English and local language