IT Support Technician in Tangier (partner)
Excis Compliance ltd
Tangier, ma
il y a 13j

Your responsibilities will be :

  • To provide technical support; answeringsupport queries either onsite or via phone or email.
  • To maintain a high degree of customerservice for all support queries and adhere to IS Policies and Procedures.
  • To take ownership of user problems and beproactive when dealing with user issues.
  • To log all calls on the call loggingsystem and maintain full documentation.
  • Respond to enquiries from clients andhelp them resolve any hardware or software problems.
  • Maintain a log of any software orhardware problems detected.
  • Support users in the use of Computerequipment by providing necessary training and advice.
  • To escalate more complex service issuesto the relevant IT personnel.
  • Troubleshooting & Problem Solving ofWorkstation related problems
  • Maintaining Asset Register of all ITequipment in IS Workshop and Department
  • Managing and maintaining Workstations7 / 8 / 10
  • Implementing workstations 7 / 8 / 10
  • Implementing & Support of MS Office2000-2013 products incl. but not limited to MS Word, MS Excel, MS Outlook, MSPowerPoint
  • Installation and Support of Network &Local Printers
  • Installation of Desktop IP Phones
  • Required to work long hours from time totime
  • Basic MS Active Sync & Blackberryknowledge
  • Setups of iPad, iPhone and Androiddevices
  • Ability to do remote support (Tools willbe provided)
  • Requirements

    Technical and other Requirements :

    ü Excellent skills in user IT infrastructure Desktops, Laptops,Printers, Handhelds, Smartphone etc.

    ü Proven technical skills in Microsoft Windows desktop operatingsystems and business productivity applications i.e. Office

    ü Outstanding Client Service Skills

    ü Administration experience of MS Active Directory users & groups,policies and management concepts

    ü Diploma in IT or A+ / N+ certification

    ü 3-5 Years of experience in Desktop Support

    ü Effective communication in English and local language

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