Logistics Customer Experience Agent
Apm Terminals
MA - Casablanca
il y a 4j

Ever wondered how the products you buy in your local supermarket are transported to your home market? Amazed by the speed at which your new sneakers are delivered to your home?

Were you impressed by Maersk’s contribution to the distribution of millions of vaccines globally? You can now become a part of one of Time’s Top 100 Most Influential Companies, shaping the future of Transport and Logistics.

In Maersk, we put our people and our customers first! We develop partnerships by understanding our customer’s business, developing personalized supply chain solutions and collaborating towards a carbon neutral future for transports and logistics.

Join our Logistics Customer Experience Team in Morocco and start your own exciting journey in this fast-paced industry!

We Offer

We offer an exciting job opportunity in an internationally growing business environment characterized by high pace. You will be working in a team of motivated and engaged people with a diverse background, who bring a smile to their customers every day.

On top, we offer diverse international career opportunities, in an environment where culture is valuing and driving collaboration, personal development, and open dialogues.

Key Responsibilities

  • Manage and monitor the end-to-end shipment process on behalf of customer logistics department.
  • Coordinate with various stakeholders in shipment process handling.
  • Orchestrator the overall flow of an end-to-end shipment.
  • Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
  • Query Resolution with shippers / Customers / Key Account Managers / other stakeholders, timely resolution and response to customers.
  • Prepare and submit all documents in a timely and accurate manner and keep the internal / external stakeholders informed of the status.
  • Responsible for cross sell / up sell, customer retention.
  • Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
  • Who we are looking for :

  • University degree in International Trade, Logistics or similar
  • At least, one year of experience in a Freight Forwarder, Carrier or Customer shipping dept. is welcome
  • Good knowledge of and experience with customer service in a Supply Chain Management operations environment from both origin and destination.
  • Good command of Microsoft Office applications.
  • Someone with a passion for customer service and succeeding as a team.
  • An empathetic person who is an excellent communicator, relating well to all kinds of people.
  • A natural curiosity and thrive when solving problems and taking ownership.
  • Ability to priorities combined with good planning skills.
  • Ability to manage stress.
  • Be open to change and drive customer experience improvement initiatives
  • Fluent in Arabic, English and French. Spanish knowledge is a plus.
  • In Maersk we are on a vision to become the Global Integrator of Container Logistics and strive to create value for our customers.

    If you want to join us on this vision, we are very much looking forward to your application.

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