Sitel Recruit an English Speaking Team Manager
Sitel Rabat 1
Rabat
il y a 4j
source : Moncallcenter

Descriptif du poste

  • Provides clear direction and guidance to ensure consistent achievement of key performance metrics
  • Evidence of effective interpersonal, coaching, and leadership skills
  • Coaching and leading a team of customer service advisors to improve the living conditions of customers suffering from diabetes
  • Provides clear direction and guidance to ensure consistent achievement of key performance metrics
  • To continuously evaluate the skills and competences of your team by partly determining what are their improvement areas through continuous learning (To be defined with the learning department)
  • Working actively towards hitting the key performance indicators
  • To daily generate reports and statistics as agreed with the client and project management
  • Working with the management project and quality team to improve key indicators like absenteeism, attrition, quality ...etc
  • Profil Recherché

  • A diploma in the following fields : Commerce, Marketing, communication...etc.
  • Having at least two years seniority as a team manager in the call centers industry
  • Excellent English verbal and written communication skills
  • Charisma, integrity, Challenge spirit, leadership, communication and management skills are all necessary qualities that can guarantee a successful path
  • Avantages sociaux et autres

  • CNSS
  • MUTUELLE DE SANTE
  • PRIME DE BIENVENUE
  • à négocier

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