Customer Service Advisor - English
Sitel
Rabat, Rabat Ville, MA
il y a 4j

Our Values

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals.
  • We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally.

    You choose where you want to go; we help you get there.

  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day.
  • We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.

  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do.
  • Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

    About Sitel Group®

    As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

    With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions including self-service, artificial intelligence (AI), automation, and data-driven analytics with the expertise, emotion, and empathy of our people to Create Connection. Value Conversation.

    To learn more, visit www.sitel.com

    Job Summary

    Skills / Knowledge / Abilities

  • Answers inbound calls within guidelines / goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals.
  • Call Center experience a plus
  • Education

    High school diploma or equivalent

    Experience Target

  • Call Center experience a plus
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