Technicien Informatique
Four Seasons Hotels and Resorts
Marrakech
il y a 5j
  • Must be able to assist staff and Guests with technical requirements and issues.
  • Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.
  • Assist in ensuring critical systems in the Resort,PMS,POS, Call Accounting, Internet, PABX, Staff communications, and other Technology installed within the property that are available twenty-four (24) hours per day.
  • Assist with establishing and maintaining user procedures and hardware familiarization for all systems.
  • Assist with providing Systems Administration, including maintaining user / group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
  • Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
  • Assist with ensuring effective support for other systems, including back office, Concierge and human resources applications and any other at the property.
  • Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
  • Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
  • Assist in the co-ordination of new acquisitions and major projects as required.
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