Technical Support Senior TechnicianAt Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products.
Our Technical Support team is there for them whenever they need help by phone or email, online and on social media. No matter how complex the challenge, we rise to it.
We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products.
For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Technical Support Senior Technician (France) on our team in Casablanca.
Key ResponsibilitiesProvides first Level Technical Support on Dell-supplied products and / or peripherals. Uses troubleshooting techniques and tools to identify technical defects / issuesIdentifies and resolves issues affecting customer client systems.
Ability to handle stressful situationsMonitors and tracks issues to ensure accurate resolutionAssumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions.
Meeting the revenue goalsKnowledge of Spares Parts and WKSEssential Requirements Fluent in French & EnglishKnowledge in Sales skills & sales applications.
Strong Technical Aptitude & Troubleshooting Skills Expert knowledge of on-line tools (Delta, GII,..) Knowledge of standard Microsoft Windows Applications and Operating systems Excellent communication and analytical skillsKnowledge and understanding of PC hardware components.
now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than , people, located in over locations around the world.
We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life while still having a life.
We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era.
Join us and become a part of what’s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by here.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.
Read the full Equal Employment Opportunity Policy here.