Helpdesk Associate-Italian
NTT DATA Services
Casablanca [Dar el Beida], CAS, MA
il y a 3j

Req ID : 202644

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate-Italian to join our team in Casablanca Dar el Beida , Casablanca Dar el Beïda (MA-CAS), Morocco (MA).

  • Identify issues, investigate root causes and recommend solutions to reported problems ; Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail - •
  • Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance - May prepare help desk incident reports and assist in hardware and software evaluation Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner External Description Requirements ;
  • University education, preferably technical degree or Microsoft certifications ; Up to two years experience that shows a good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications ;
  • Experience in providing remote IT support ; Excellent communication and customer service skills ; Flexibility to work shifts his position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc.

    or its subsidiaries.Identify issues, investigate root causes and recommend solutions to reported problems -

  • Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail -
  • Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance - May prepare help desk incident reports and assist in hardware and software evaluation Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner External Description Requirements -
  • University education, preferably technical degree or Microsoft certifications -
  • Up to two years’ experience that shows a good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications -
  • Experience in providing remote IT support -
  • Excellent communication and customer service skills -
  • Flexibility to work shifts his position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.)
  • About NTT DATA Services

    NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

    We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

    NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

    We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

    LI-EMEA

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