Store supervisor Dar Bouazza
Casablanca, CAS, MA
منذ 4 يوم


You contribute to the store profitability by :

  • Meeting or exceeding sales and KPI (key performance indicator) targets for a defined area within the store
  • Leading team members and coach them on an excellent consumer experience
  • Assuming leadership responsibilities in the absence of the Store Manager
  • Role model a culture of consumer centricity within the store

  • Actively connect and engage with consumers entering the store
  • Drive the store KPI's and contribute to store sales
  • Responsible for improving and coaching on the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards
  • Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
  • Coach store team on Seasonal product and Brand knowledge effectively during consumer interactions
  • Train and coach store team on product features and benefits, and unique selling points clearly to address consumer needs
  • Role model how to connect our consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for our consumers
  • Train the store team on all omnichannel related sales tools
  • Train and coach the store team on the digital consumer journey in the store
  • Manage merchandise delivery processing on the same day it arrives
  • Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and / or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis
  • Execute all applicable loss prevention procedures
  • Maintain a safe and productive shopping and working environment
  • Ensure all Omni channel operations are being managed with excellence
  • Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute
  • Actively maximizing sales and minimizing loss
  • Keeps an up-to-date awareness of our competitors
  • Implements improvements to operations and processes contributing to the performance of the store
  • Ensure all Omni channel services are managed with operational excellence
  • Collaborate productively and respectfully with team members
  • Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
  • Seek coaching and learning opportunities to continually improve your performance
  • Complete all applicable training programs and effectively apply the learning on the job
  • Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all.
  • Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations
  • Support the recruitment, onboarding and training of store team members
  • Motivates and inspires individuals within area of responsibility to maximize and drive a performance culture
  • Share best practices to drive the overall store team performance
  • Ensure all HR policies and procedures are adhered to
  • Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
  • Customers
  • Customers
  • Peers and Supervisor

  • Minimum 12 month’s work experience in a sports and / or fashion customer- and commercial-focused retail environment
  • Advanced selling experience and comprehensive product, retail and industry understanding
  • Experience of supervising team members
  • Intermediate numeracy and literacy and advanced verbal communication skills
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