Office IT Solutions Advisor
McKinsey & Company
Casablanca, Morocco
il y a 4j
source : Tanqeeb

Qualifications

  • University degree, preferably in a technical subject
  • Minimum 1-2 years of relevant technical or customer support experience, ideally in a professional services environment
  • Experience in supporting large user populations and deployment of various user facing desktop applications and platforms
  • Fluency in English, additional language is a plus
  • Knowledge of standard IT applications across Windows, macOS and iOS
  • Ability to explain complex situations in layman’s terms
  • Strong problem-solving skills and tolerance for ambiguity
  • The ability to build a customer and ownership focused support culture
  • Expertise in exploiting the potential of IT applications to improve working practices and user efficiency
  • Who You'll Work With

    You will be based in the Casablanca office working in collaboration with the broader Africa IT teams providing front-line support to key stakeholders.

    What You'll Do

    You will ensure the success of the end to end customer journey of all office users in IT related queries and issues.

    In this role, you will provide the best customer service by actively and attentively responding to and coming up with effective IT solutions and displaying full ownership when problem solving with other teams.

    You will work to ensure that networking, server rooms, office moves, laptops, phones, audio and video are in working order and upgraded with minimum interruption to users.

    You will facilitate repairs and maintenance of infrastructure and other equipment with local vendors. You will create and update trouble tickets in a timely manner and pertinent knowledge objects to speed user repair for self / others and track all asset management.

    You will deliver new IT solutions to users in local office by building opportunities for local users to become aware of new firm approved IT products, assisting with the adoption and deployment within the office.

    You will engage in special IT projects. You will play an important role in the project team delivering work in a professional and timely manner.

    Lastly, you will participate in 1-2 projects at a time to improve the daily functioning of IT within offices, upgrade current infrastructure and assist in office moves when necessary

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