Contact center Executive
Aramex
Casablanca, MA, Morocco
il y a 17h

PURPOSE :

To handle incoming calls of the new and existing customers.

KEY RESPONSIBILITIES :

  • Respond and follow-up customer calls to ensure customer satisfaction.
  • Give the best customer centric experience to the custome
  • Ensure collaborating to the team to provide the customer with the best customer experience.
  • Support the Ops and CMT team in maintaining a high service level and offering the customer a flawless shipment deliveries process.
  • Examine Customers’ feedback with the direction / guidance of the Customer Service Management, to further improve the whole company service level.
  • Profile :

  • Bachelor in Marketing or logistics ...
  • First experience in contact center is recommended
  • professional Communication in english and french
  • customer service oriented
  • contact center executive

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