CUSTOMER SERVICE ASSOCIATE
TE Connectivity
TANGIER, MA,
il y a 1j

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and / or service representatives to handle a variety of pre-

sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services.

They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like :

  • Monitoring of order entry via EDI and order entry including corrections / maintenance in SAP
  • Order tracing including tracing of deliveries & shipments
  • Intensive communication with the Moroccan customers, about delivery schedules, pick up s, forecast planning, price and delivery information, handling of complaints, recoding of cross references
  • Intensive communication with planning & demand management about delivery schedules, forecast planning & changing demands in English language
  • Intensive communication with Marketing about customer set up s, pricing
  • Reporting of customer orders in SAP and follow up with planning
  • Intensive communication with colleagues in Customer Service within EMEA
  • Intensive control on A / R situation and disputes resolution
  • Daily control about bookings, billings & delivery performance
  • Competencies Values : Integrity, Accountability,Teamwork, Innovation About TE Connectivity

    TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future.

    For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home.

    With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS.

    Learn more at and on , , and . What TE Connectivity offers :

    We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection
  • Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-

    paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

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