Technical Support Senior Technician

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help by phone or email, online and on social media.

No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products.

For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Senior Technician (French Speaker) on our Technical Support team in Casablanca .

What you’ll achieve

The Technical Support Team is responsible for providing on line and distance phone support, through a technical diagnosis of desktops, laptops, peripherals (tablets, printers, projectors, etc.

g. the type of guarantee, the warranty expiration, the type of customer contract, etc...) and apply a logical technical diagnosis to identify customer issues and investigate the possible causes effectively in order to provide appropriate solutions.

You will :

Providing first-level support

Using troubleshooting techniques and tools to identify technical defects / issues

Assigning incidents in line with documented guidelines and procedures

Actively supporting the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident

Clearly and concisely logging and tracking details of solutions provided to resolve customer issue while maintaining and updating customer database

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role :

Essential Requirements

Fluent communication skills in French (English fluency would be a plus)

Minimum of 12 months of technical support experience in a similar role

Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills

Good organizational and interpersonal skills

Excellent telephone and customer handling skills

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world.

We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life while still having a life.

We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era.

Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date : 13 November 2020