Operational Lead (F/M)
AXA Group Operations
Rabat-Sale, Morocco
il y a 3j
source : Tanqeeb

Be responsible for all the day-to-day operational HR Ops team :

  • Managing of the HR Portal, GO HR, referentials YES activities : follow-up, improvement, reporting, analysis, lead of governance, relation with the partners
  • Closely supervising of the HR Ops team : One to one, team meeting, follow-up of the business goals achievement (check point)
  • Closely working withe manager of the HR SSC (Sharing of the KPI's, analysis, action plan, alerts...) and back-up for the manager.
  • SPOC of the HR portal :

  • Takes responsibility for the HR portal in the BAU and strong contribution in project mode (scope expansion).
  • Support of the internal stakeholders to ensure the accurate and up-to-date knowledge base.
  • Creatively find new ways to educate and engage employees around our HR portal (Setting-up and lead for the HR portal community)
  • Setting up of the day to day KPI's and SLA with the partners.
  • Change Management, transformation and budget follow-up :

  • Support during all the transformation HR SSC >
  • L&D Ops : Support during the transition period

  • Strong contribution in structuring in shared services (scope expansion study, implementation and quality monitoring of KPI's and SLA...)
  • Budget follow-up of the HR SSC (FTE's, costs, invoicing...)
  • Profile :
  • Bac + 5
  • Bac + 5
  • 3-5 years of experience in the same field
  • Managerial Skills :

  • Networking leadership
  • Promoting innovation
  • Empowering team members
  • Technical Skills :

  • Lean methods and tools
  • Performance Tracking
  • Quality management
  • Analytical reasoning
  • Good level in Excel
  • Transversal Skills

  • Change & stakehilders management
  • Collaborative working
  • Listening & communicating
  • Pragmatic thinking
  • Proactive organization skills
  • Customer centricity
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