Reservation Agent German and English speaker
Casablanca, Marruecos
il y a 17j

Job specializations :

  • Tourism / Travel
  • Tourism Management, Travel Agent, Travel Industry, Tourism Graduate

    Job Description & How to Apply Below is looking for a Reservation Agent

    As a reservation agent you will be working 40 hours per week in different shifts, with an international team.

    You will be, through high use of emails and calls, responsible for handling pre and post booking (hotel reservations) inquiries.

    As an intermediary between customers and the hotel, you will be in charge of :

  • Pre and post reservation inquiries by phone and email.
  • Modification, confirmation and cancellation of existing reservations
  • Arranging special request
  • Complaints solving between guests and hotelPosition RequirementsMasters, 3 to 4 Years work experience We are looking for a person with excellent communication skills, problem solving, sense of responsibility and customer friendly.
  • You must be :

  • Experienced ideally within a Hotel / Travel environment,
  • Excellent customer service skills
  • Sense of responsibility
  • Fluent English & German or English & Italian (written and spoken)Required Language Skills :
  • English - Very good
  • German - Very good
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