Graduate Technical Support Engineer Casablanca, Morocco At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products.
Our Technical Support team is there for them whenever they need help by phone or email, online and on social media. No matter how complex the challenge, we rise to it.
We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products.
For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a an Engineer on our Technical Support team in Casablanca to do the best work of your career and make a profound social impact.
Key Responsibilities : Our Technical Support team works with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will : Solve complex problems for customers and be on top of ambitious expectations Partner closely with customers while communicating proactively regarding overall progress of queries Exhibit first-class customer service Drive operational excellence through quality closures and efficient management of issues Have the opportunity to mentor and coach other team members Essential Requirements : Freshly Graduated with a Bachelor’s degree in IT or equivalent Excellent communication skills in Arabic , French and English.
Italian or Spanish would be a plus Excellent Communication skills needed to interface effectively with customers over the phone Ability to handle critical and sensitive situations professionally with users that have a wide range of technical knowledge Ability to work in a multicultural and complex environment Desirable Requirements : Technical Requirements : RAID, HBAs, SAS, SATA, and other I / O topologies Competencies in Windows server , VMware and Linux, Fibre channel, Clustering, RAID, and I / O topology