Room Service Manager Our guests are always at home at Fairmont Hotels &Resorts and their In Room Dining experience is no exception.
Your leadershipstrengths as In Room Dining Manager ensure successful operations and theconsistent delivery of not only memorable cuisine, but also of outstandingguest service.
Hotel Overview :
The hotel features opulent guest rooms and suitesoverlooking our 18-hole Golf Course and the Altlas Mountains. Indulge in one ofour six eclectic restaurants and bars offering local and international cuisine,a 2,000 sqm swimming pool, a 3,500 sqm Spa whichoffers the ultimate escape and relaxation.
The Kids Club promises our littleones a world of discoveries, and a Sports Centre to ensure you remain fit whileon the road.
Summer of responsabilities :
Reporting to the Food &Beverage Director, responsibilities and essential job functions include but arenot limited to the following :
Consistently offer professional, friendly and engaging service
Lead and manage the In Room Dining team and ensure service standards are followed
Address guest concerns and react quickly and professionally
Train Colleaguessupervisors in the absence of the trainer
Balance operational, administrative and Colleague needs
Conduct regularly scheduled departmental meetings
Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practices
Have full knowledge of all In Room Dining menus
Manage the departmental budget
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned.
Previous leadership experience in food & beverage required
Computer literate in Microsoft Window applications required
University / College degree in a related discipline preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times