Team Leader Front Office
HYATT
MA-Agadir-Taghazout
il y a 2j

Description :

1. Assist the Director of Rooms & Front Office Manager in all aspects of the department and ensure service standards are followed 2.

Provides managerial support for Front Desk, Regency Club and Guest Services in the daily operational duties for these areas 3.

Consistently offer professional, friendly and engaging service 4. Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines 5.

Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation 6.

Assist guests regarding hotel facilities in an informative and helpful way 7. Follow department policies, procedures and service standards 8.

Follow all safety policies 9. Other duties as assigned

Qualifications :

  • Passion for guest service
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Degree or Diploma in Hospitality Management is an asset
  • Fluency in English & French
  • Minimum of 1 year previous proven supervisory experience
  • Must have the ability to handle a multitude of tasks and Guest requests
  • Knowledge of Opera Property Management System an asset
  • Strong guest service orientation and training skills background required
  • Ability to work independently and prioritize responsibilities
  • Experience with a Hotel loyalty program an asset
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
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