Overall responsibility of Intermediate level for technical support (Incident, Problem, Critical Changes)
Driving Change management , approvals, monitoring of effective change execution
Acts a single point of Technical contact during Technical Escalation Management
Able to Perform Audits on Customer and recommend the Best Practices.
Experience in documenting / reviewing SOPs, upgrade drafts, and change reports.
Perform Incident Management Including Service Request and Restoration for Major / High severity Tickets.
Understanding customer requirement and conducting POC Demos for new customers and solutions.
Experience in Risk Analysis, Mitigation, Migration and Transformation.
Mentoring & training to team competency enhancement
Support Business Based on Organisation requirement.
Practice of the English language and management of the customer relationship in an international context (written and oral English essential).
Technical Skills :
Candidate must have proficiency and total hands on experience (6+ yrs.)
Certification will be added advantage.
PowerShell, Active Directory Groups Object Management - GPOs - Azure Active Directory / AD FS / AZ AD Connect / Azure MFA / Office 365 / Exchange Server / Windows Server / SharePoint / Skype for Business / Knowledge on Hybrid Environment(Exchange Office 365)
Basic / Intermediate network knowledge
Basic / Intermediate security best practices knowledge
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