Unified Communication System Consultant
ALTEN MAROC
Rabat, Morocco
il y a 5j
source : Tanqeeb
  • Overall responsibility of Intermediate level for technical support (Incident, Problem, Critical Changes)
  • Driving Change management , approvals, monitoring of effective change execution
  • Acts a single point of Technical contact during Technical Escalation Management
  • Able to Perform Audits on Customer and recommend the Best Practices.
  • Experience in documenting / reviewing SOPs, upgrade drafts, and change reports.
  • Perform Incident Management Including Service Request and Restoration for Major / High severity Tickets.
  • Understanding customer requirement and conducting POC Demos for new customers and solutions.
  • Experience in Risk Analysis, Mitigation, Migration and Transformation.
  • Mentoring & training to team competency enhancement
  • Support Business Based on Organisation requirement.
  • Practice of the English language and management of the customer relationship in an international context (written and oral English essential).
  • Technical Skills :
  • Candidate must have proficiency and total hands on experience (6+ yrs.)
  • Certification will be added advantage.
  • PowerShell, Active Directory Groups Object Management - GPOs - Azure Active Directory / AD FS / AZ AD Connect / Azure MFA / Office 365 / Exchange Server / Windows Server / SharePoint / Skype for Business / Knowledge on Hybrid Environment(Exchange Office 365)
  • Basic / Intermediate network knowledge
  • Basic / Intermediate security best practices knowledge
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