Head of Sales Operations
Adevinta
Casablanca, Casablanca-Settat, MA
il y a 3j

Company Description

Avito is a part of Adevinta which is is a Global Marketplaces specialist with a family of local digital brands in 16 countries.

  • We build connections with more than 200 million people each month through our household name brands Europe, Latin America and North Africa;
  • including Leboncoin.fr, OLX, Vibbo.com, Fotocasa, Infojobs and Shpock to name a few.

    Our business is constantly looking to leverage new innovations, adapt and capitalise on changes in the market. We are always looking for new disruptive business models and opportunities to expand our brand portfolio.

    Job Description

    As the Head of Sales Operations, your main mission is to manage support functions essential to sales force productivity.

    These include :

    1) Yield & Traffic Management

    The Yield & Trafic Management team is in charge of understanding, managing and leading the display monetization dynamics of Avitos digital Advertising portfolio.

    In addition to that, this team is responsible for executing digital advertising campaigns and serve as a technical support for the Sales Force.

    The Yield & Trafic Management team collaborates with multiple departments and its role is splitted into the following tasks :

  • Provide the Sales Force with support and guidance on requests regarding inventory availability, forecasting, valuations and campaign optimizations during the pre and post-sales lifecycles
  • Use reporting to develop actionable, data driven insights and make recommendations to maximize revenue to upper management
  • Proactively manage programmatic pricing floors, rate card and inventory segments
  • Develop optimal strategies for balancing the risk and return of non-guaranteed revenue platforms, including RTB-enabled ad exchanges and traditional ad networks, against guaranteed campaigns
  • Create financial models, tools and reporting interfaces for decision making
  • Ensure creatives adhere to technical specifications, through testing and troubleshooting third-party tags, rich media, native ads and video to run successfully and accurately cross-devices (Desktop, Mobile Web, and Apps)
  • Assist with implementing strategies and process for new advertising opportunities and new products / formats, test out new technologies
  • Optimize campaigns performances based on clients goals to meet the given KPIs
  • Optimize the delivery with a Yield-oriented view of the inventory
  • Reporting campaigns statistics to both internal and external stakeholders
  • 2) Avito Factory

    The Avito Factory is Avitos internal creative agency. The Factory is working on :

  • Developing new advertising products by assessing the market competition and IAB international standards
  • Conducting market research supported by customers and sales team feedback as well as data analysis
  • Organizing photo shootings and video production for our clients
  • Creating Graphical content : banners, logos
  • Developing mini-sites dedicated to leads generation
  • 3) Customer Care

    The Customer care team is driven by :

  • Managing clients requests by resolving product or service problems by clarifying the customers complaint, determining the root cause of the problem, selecting and explaining the best solution to solve the problem
  • Managing large amounts of incoming calls and emails
  • Using telephones to reach out to customers and verify account information
  • Handling changes in policies or renewals
  • Generating sales leads
  • The position of Head of Sales Operation reports directly to the Commercial Director.

    Qualifications

  • MS in Business Administration, Management or Engineering
  • Familiar with CRM systems and practices
  • Strong ability to multi-task, prioritize and manage time effectively
  • Excellent analytical and problem-solving aptitude combined with brilliant communication skills
  • Ability to apply a variety of strategic frameworks to analyze problems, to guide and develop solutions.
  • Deep Team Spirit
  • Passionate about the digital industry
  • Fluent in English
  • Additional Information

    What we offer

  • Possibility to be part of a company changing the Moroccan Internet industry & an evolution within an international group Young and dynamic work environment National & International evolution possibilities
  • To be part of a dynamic and dedicated team, with highly skilled colleagues.
  • To work at a strategic level and to directly impact Avito's direction in the Sales -area.
  • Opportunities to work on a global level, with senior management on strategic issues.
  • Excellent growth opportunities and the ability to impact with velocity.
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