LOCATION : Morocco
REPORTS TO POSITION TITLE :
NORTH AFRICA ET&M LEAD
The Entreprise Travel & Meetings Business Partner for Morocco is responsible for the operational delivery and performance of the Meetings & Congresses in Morocco as well as the management of the local market ET&M function in Morocco in alignment with the AfME strategy and delivered via local team members.
Responsible for local implementation of GBS ET&M (Entreprise Travel & Meeting)policies, standards and initiatives, provides direction and metrics reporting for all initiatives.
Ensures data from country supports metrics objectives to deliver target savings goals. Responsible for compliance and implementation of process, supplier compliance, reporting and required documentation.
Responsible for Organisation local setup, talent development and coaching. Presents annual meeting plan to produce excellent business outcomes, improve processes and increase productivity and effectiveness for the business.
Directly reporting to this position is the Morocco ET&M coordinators
Core Responsibilities :
Lead the local Customer Engagement operations and compliance controls in the execution of events
Drive to setup the local team Structure, including talent selection, capability development and system rollout
Oversee the monthly work of the local ET&M team members and the assembly, review and reporting of meeting metrics.
Implement the regional ET&M strategies and align with the ET&M goals and objectives
Ensure compliance processes and global policies are adapted, implemented and followed at the market level
Educate staff on SOPs and compliance. Liaise with legal, medical, compliance, finance, Marketing
Key advisor to market organziation about meeting compliance and metrics
Key ET&M Interface for local Market colleagues and point of contact to coordinate / network ET&M needs across the Departments and collaborates with key internal stakeholders to meet Pfizer's business goals and objectives
Manage market ET&M demand and execution through the local team, contractors and vendors
Develop and oversee local market Standard Operating Procedures
Train local clients and vendors on process, SOPs
Set the bar high for performance and holds others accountable
Actively coach and develop talent and teams. Develops skills and competencies.
Subject Matter Expertise input for the business units- assisting with building operating plans, advising savings potentials, innovative approaches to meetings and compliance.
Assist in Annual budget process and other duties
Cost Management - review savings opportunities and new innovative approaches to the business
Development of solutions and metrics for sustainable change. Create an environment that is flexible and adaptive.
Support business objectives re compliance and financial reporting through managed processes, people and suppliers
Point of escalation for issues to be reviewed by Regional ET&M
Coordinate with GPO re sourcing initiatives, commercials, contract management, analytics, savings.
Most Critical Behavioral Competencies or Capabilities :
Demonstrates initiative, creativity, strategic capabilities, and ability to work effectively in complex, rapidly changing environments
Ability to operate effecctively in a team based and matrix environment
Ability to lead by example; a results and accountability orientation, and track record of successful implementation of metrics, controls and understanding of process.
Strong customer service focus - ability to manage conflict, problem solving and strategic planning skills
Responsive to the needs of direct reports, supervisory management, internal stakeholders and internal customers.
Drive innovative approaches to making the team more effective and efficient.
Team player - ability to ensure consistency across all team leaders in communication to teams
Continuous process improvement plan presented yearly
Quarterly operating review presented to the business unit leadership
Annual and midyear review process completed for all direct reports.
Fluency in English language.
Reports to : NORTH AFRICA ET&M LEAD
Key Interactions : Market commercial / Medical teams, other GBS teams, Event Agency suppliers, Key Hotel Groups, AV / Production and Exhibit Agencies, Travel Company, GPO, Finance, Legal, Compliance, BT
Vendor management. Works with Procurement to manage vendor relationships including MSAs, rates, terms, SLAs and account overviews.
EDUCATION AND EXPERIENCE
Education : Bachelor's degrees required.
Qualifications / Experience :
Event management experience required in Pharma industry
Good knowledge of Pfizer compliance procedures and policies
2 to 5 years of Management / team leadership experience
TECHNICAL SKILLS REQUIREMENTS
Strong capabilities for meetings and events management especially in areas of consolidation, savings and implementation with strong knowledge of pharma industry and compliance.
Demonstrated ability to understand business and customer needs and to handle complex situations by managing conflict and problem solving.
Excellent relationship management skills - build internal and external relationships through partnering, anticipating needs and fulfilling expectations.
Proven ability to facilitate open discussion and debate among key stakeholders.
Strong interpersonal skills are required with the ability to work at all levels of the organization in a professional manner.
Responsiveness to the needs of direct reports, supervisory management, internal stakeholders and internal customers.
Drive innovative approaches to making the team more effective and efficient
Strong analytical, project management, organization skills and demonstrated judgment
Respond to tight timelines by prioritizing work, multitasking, and managing peaks in demand.
Management and Team leadership capability experience - managing people.
Experience / ability to work and lead in a matrix structure
Flexible to adapt to changing business needs
Strong emphasis compliance / controls and savings.
Ability to analyze, define and effectively convey results and strategies in verbal and written communication - excellent presentation skills
Excellent language skills French, English is required
Manages risk and uncertainty. Track record of good decision-making based on sound mix of analysis and judgment.
builds strong alliances across internal / external stakeholder groups; proactively manages governance processes
Effectively challenges status quo and resolves conflict within teams. Provides direct and actionable feedback to others.
Ability to drive, anticipate, influence and manage change in order to deliver maximum value for all stakeholders and GBS
Collaboration & Leadership
defines success in terms of the whole team. Creates a climate in which team members strive to excel
End Date Posting : 25th July, 2021
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.