Sales Support Executive
NielsenIQ
Casablanca, Casablanca-Settat, ma
il y a 6j

About the job

NielsenIQ is seeking a talented Sales support executive to play a key role in enabling sellers to be more efficient and stay focused on winning business.

Reporting to the Sales Director , this role will work with cross functional teams (Sales, Customer Success) to identify and manage the right mix of tools and processes to move opportunities to close faster.

An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes.

Must be passionate about ensuring a positive customer experience and understand how to personalize messaging to ensure buyers have the right information at the right time to make decisions quickly and confidently.

The ideal candidate is detail oriented with excellent communication, active listening and time management skills.

Responsibilities

  • Effectively manage day-to-day tasks to ensure opportunities progress to close won as quickly as possible; including assisting with pitches, pricing and proposals and coordinating with cross functional team members as applicable to ensure a stellar customer experience (includes Post-Sales, Marketing, Product Marketing, Product, Finance, Delivery and Customer Success).
  • Adapt existing content (including but not limited to pitch decks, proposals, RFP response templates) based on sales insight, persona and segment
  • Effectively manage numerous requests concurrently and on deadline; includes managing expectations and escalating delays to leader in timely manner
  • Utilize reports to identify bottlenecks in the sales cycle and alert sellers of at-risk opportunities
  • Proactively identify opportunities to improve the sales process, resolve inconsistencies and give insightful feedback to cross functional stakeholders in an effort to improve efficiency across the sales cycle
  • Support product releases by gaining an understanding of new products / features, serve as a knowledge resource for sellers and provide timely feedback to Product Marketing on information requested by both sellers and clients
  • Serve as an expert on internal sales processes and CRM utilization to guide sellers on best practices and ensure adherence.
  • Responsible of sales administration tasks such as clients invoices & payment follow-up, coordination with different stakeholders about client delivery, invoices delivery & payment collections.
  • About you

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