Technical Support Agent-German Speaker
Dell
Casablanca, Morocco
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source : Tanqeeb

Technical Support Agent -German Speaker

Casablanca, Morocco

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help by phone or email, online and on social media.

No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products.

For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Agent-German Speaker on our team in Casablanca .

Key Responsabilities

Assure full ownership on customer repair requests, monitor and track requests to ensure accurate solution

Meet and exceed SLAs in providing support to our Internal & External customers

Gather all proper information necessary and create a quote for customers meeting the revenue and CX goals

Effectively prioritizes multiple demands and autonomously manages calendar and time allocation

Focus on delivering a positive customer experience according to Dell standards

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role :

Essential Requirements

Fluent in German, basic English

Good technical knowledge

Customer focus and do the right thing mindset

Excellent communication and analytical skills

Ability to handle stressful situations

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world.

We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life while still having a life.

We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era.

Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date : 2 December 2020

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