The job we are hiring for is to provide High Profile Security at Tanger Mall. The ideal applicant has studied police foundations.
You are to ensure the protection of tenant employees, property and information through enforcement of access control and property removal policies.
To ensure public safety and a problem free shopping environment.
Shift Timings : Friday 10am-8pm
WHAT YOU’LL DO
Respond to emergency situations, medical, criminal, hazards, etc.
Follow reasonable direction from Security Dispatch with respect to attending calls for emergency or other related security details.
Provide CPR and First Aid as necessary
Enforce the Mall’s Rules & Regulations and the Trespass to Property Act.
Assist with Crowd Control.
Perform access control, Mall lockdowns and open ups
Maintain a detailed memo book and prepare incident reports on all matters dealt with
Man the Console in Office after hours and during the shift
Relieve other guards when necessary (meal breaks, etc.).
To be helpful, courteous, pleasant and helpful to customers, patrons, and co-workers alike.
Assist customers and tenants with customer service & security related initiatives in a professional & approachable manner.
Assist other guards by providing backup support and any other assistance when required.
Assist Police and emergency personnel (Fire Department and Ambulance Service) when required.
Assist Management with general matters, etc.
Understanding and following security operational procedures from Fire Safety Plan and Emergency Response Plan.
Follow security operational procedures as per the Emergency Response Plan. Refer to Emergency Response Plan for specific event response procedures.
Understanding and follow procedures as they appear in the Standard Operating Procedures (SOP’s)
Conduct level and zone patrols to achieve high visibility and proactive security patrols
Perform patrols of the entire mall.
Complete Guard tour patrol as assigned.
WHO YOU ARE
Must have Use of Force training or willing to get Use of Force training
Customer service focused
A team player with strong interpersonal skills
Strong communicator, verbal and written
Able to use sound judgment, discretion, and overall decision-making skills
Able to use tact and diplomacy in dealings across a range of settings and situations
Able to overcome adversity, and handle stressful situations with tact and diplomacy
Able to work in a challenging, fast-paced environment
WHAT YOU NEED TO SUCCEED
Must have Use of Force Training or willing to get Use of Force training
Police Foundations / Law & Security diploma is an asset
Current CPR and First Aid Certificates
Obtained and will maintain a valid Security Guard license and comply with PSISA and its regulations, as amended from time to time.
Successful completion of annual Use of Force training
Working knowledge of the Occupational Health and Safety Act
Ability to overcome adversity
Ability to handle stressful situations with tact and diplomacy
Strong customer service and interpersonal skills
Maintained safe working practices and will demonstrate the same to co-workers
Completed Company mandatory training