Customer Operations Manager
Ericsson
Rabat, Morocco
il y a 4j
source : Tanqeeb

Date : Aug 25, 2020

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide.

As part of our team, you will help solve some of society s most complicated challenges, enabling you to be the person that did that.

  • We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible;
  • empowering an intelligent, sustainable, and connected world.

    Are you in?

    Our Exciting Opportunity

    The Customer Operations Manager (COM) ensures that all contractual deliveries are fulfilled towards one customer account.

    The role is responsible for ensuring end to end operational performance towards the account according to agreed targets.

    The role is acting on behalf of Operations, typically for one or more customer accounts. The role shall ensure that the portfolio is managed and that projects within that portfolio are progressing according to schedule.

    You will

  • Manage all aspects of the complete delivery portfolio
  • Handle customer and stakeholder engagement
  • Develop the business
  • To be successful in the role you are

  • Bachelor’s degree in engineering or equivalent
  • 2-5 years’ experience in Project Management and customer interfacing position
  • 3-8 years of experience in Radio Networks : implementation, Design Optimization, solutions or Customer support.
  • Leadership Competence
  • Financial Acumen and Analysis
  • Business understanding
  • Customer Relationship Handling
  • Negotiation and argumentation
  • Project & Program Management
  • excellent Communication Skills
  • Coaching & Mentoring
  • You should also have

  • The holder of the COM role is expected to have a background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
  • The COM is also expected to have several years of experience from a leadership role, preferably from the area of Service Delivery and / or Operations.
  • What happens next once you apply?

    Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G

    Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value?

    Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up?

    Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

    Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

    Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities.

    In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

    Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

    Primary country and city : Morocco (MA) Rabat Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

    Req ID : 411382

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