Specialist Service Delivery PMS
HRS Hospitality & Retail Systems
Casablanca, Morocco
il y a 5j

MAIN REQUIREMENTS :

  • At least 2-5 years hospitality industry experience and 2-5 years PMS product exposure.
  • Intimate knowledge of hotel operations.
  • Ability to succeed through collaboration and working through other internal and external organizations and individuals.
  • Ability to communicate effectively and build rapport with team members and clients.
  • Extensive knowledge of the PMS product suite, OXI, IFCs.
  • Deep Oracle database knowledge as it related to OPERA (table structure and dependencies).
  • Able to evaluate and understand individual hotel business needs and business rules to best leverage our products functionality.
  • Technical experience as it relates to installing Hardware and troubleshooting that Hardware.
  • Ability to travel as needed.
  • MAIN RESPONSIBILITIES :

  • Provide technical leadership for the end-to-end solution to the implementation team.
  • Partner with project management to ensure on-time construction, configuration and installation.
  • Provide technical leadership for the end-to-end solution to the implementation team.
  • Partner with project management to ensure on-time construction, configuration and installation of the Hotel solution.
  • Ensure that our PMS solutions meet all the specifications and functions that are unique to each of our Hospitality clients.
  • Constantly learning about emerging Hotel technologies and how they fit into our product ecosystem.
  • Implementation professional who analyzes customer needs, configures the solution and installs it at the customer site.
  • Consult directly with the customer to document and analyze customer needs and Hotel operations.
  • Resolve any gaps in Product functionality and train our clients on how to use the new product.
  • Takes the site live on the system after everything has been configured and everyone has been trained.
  • Ensure a smooth transition to the new system.
  • Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer.
  • After "go-live", provide technical support to the customer.
  • Fluent in English both written and spoken.
  • WE OFFER :

  • International company, enthusiastic environment;
  • Motivating remuneration package;
  • Competitive annual bonus scheme;
  • Wide possibilities for training and professional growth
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