Actively participate in sales opportunities / PoC technical sales role such as running PoCs, RFPs, demonstrate use cases, sharing technical expertise, etc.
Support and participate at sales, enablement road shows, Think, TUG, Gartner etc.
Enable and support the growing Business Partner ecosystem.
Bring feedback to the Tribe and engage with the OM / Dev team to improve our offerings (close loop).
Design and implement demos.
Support customer visits.
Customer satisfaction assistance (on-site / off-site visits, web conferences, phone calls).
Responding daily to technical questions from customers
Pro-actively participate in Design reviews with Design team.
Attending and feeding back into stakeholder review meetings with the product teams.
Be in a position to vocalize the benefits of the company’s Cloud Private products to customers. Bring back into the lab the views and opinions of customers on the transition to Cloud Native products.
Develop and enhance Best Practices and Redbooks publications for Ops / Appl Insights products.
Required Technical and Professional Expertise
Preferred Technical and Professional Experience
Bachelors degree in Computer Science.
Self-starter who learns new technologies quickly, can multi-task, and has strong analytical skills.
Ability to work with customers, build relationships, show the value our company can bring using technical arguments, diplomacy and by applying technical expertise.
Stay engaged and supportive though to the completion of the sales process
Deep Technical knowledge of APM or Netcool products is essential.
Excellent communications skills both written and oral is essential.
Good understanding of Cloud technologies and concepts is an advantage.
Approximately 50% travel is likely to be required.
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