Job Purpose :
Develop and champion the data-driven marketing approach at both at local and regional levels by leveraging all the relevant available internal and external data sources.
Enable the business to use customer and market data to make better business decisions.
Help identify growth opportunities through a better understanding of consumers, customers and competitors and share learnings with the relevant VE teams with impacting communication tools (presentations, infographics & data visualizations, videos, etc.).
Provide support the research and market intelligence projects for Vivo Energy with a clear customer-focus approach.
The role will work across all lines of business (Retail, Commercial Fuels, Lubricants, LPG, Mining, Marine and Aviation).
Principal Accountabilities :
1- Customer & Business Data Analysis
Collecting, analyzing and interpreting statistical data from internal and external databases with a business-oriented approach, presenting the results with the appropriate data visualizationUse full potential of descriptive, predictive and prescriptive analytics in various projects Data analysis will include better understanding of business drivers such as seasonality, price elasticity, post launch evaluations of campaigns, performance of loyalty programs, etc.
Internal databases include data from Fuel & Shop Transactions, Loyalty Programs, digital media, etc. External databases include market data, macro-economic data, social listening tools, etc.
Use statistical tools to identify, analyse and interpret patterns and trends in complex data sets
Identify growth drivers through data analysis Use and improve current growth driver models that help the organization identify which drivers impact growth of business and forecast said growth (applicable for Retail Fuels, commercial fuels, LPG and Convenience Retail markets)
Building a marketing data knowledge base Establish a user-friendly platform where all relevant marketing data (raw and processed) can be accessed, updated and downloaded
Champion marketing data usage within Vivo EnergyProvide essential training & learning to Vivo Energy colleagues on the importance of data-driven insights, including main definitions, examples and tipsCreate frameworks and guidelines for OU teams to become self-sufficient in data analytics
2- Research and Market Intelligence Support
Understanding business objectives and designing surveys to better understand customers’ preferences, needs and expectations as well as business opportunities
Collecting data on customers, competitors and marketplace and consolidating information into actionable items, reports and presentations with a strong emphasis on data visualization
Provide competitive analysis on various companies’ market offerings, identify market trends, pricing / business models, sales and methods of operation
Manage research projects and agencies with the support of the R&MI Manager
Key Challenges :
Limited data analytics capabilities and culture within various functions at OU and Central levels. Need to educate internal clients in terms of insights from data & research
Complexity of the organization with multiple related interfaces (OUs & Central Marketing teams, B2B and Retail teams).
Delivering through and with others Operating Units and Central teams
Managing a broad range of stakeholders at different levels
Working remotely
Demonstrating business value in available data
Ensuring high quality, validity and credibility of internal and external data used for analysis 
