Hotel General Manager
TKW Jobs
Casablanca, Morocco
il y a 1j
source : Tanqeeb

For one of our partners, an international hospitality brand, we are seeking an experienced and customer-focused Hotel General Manager to oversee hotel operations and business development.

In this position, the ideal candidate will direct the hotel day-to-day operations and activities.

Duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance.

To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience.

Our ideal candidate will also demonstrate excellent communication and interpersonal skills.

Responsibilities :

  • Oversee personnel including receptionist, kitchen staff, and office employees.
  • Monitor employee performance and conduct regular evaluations to help improve customer service.
  • Collect payments and maintain records of budgets, funds, and expenses.
  • Resolve issues regarding hotel services, amenities, and policies.
  • Organize activities and assign responsibilities to employees to ensure productivity.
  • Create and apply a marketing strategy to promote the hotel’s services and amenities.
  • Coordinate with external parties including suppliers, travel agencies, and conference planners.
  • Evaluate hotel performance and ensure compliance with health and safety rules.
  • Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.
  • Plan and execute the business development strategy.
  • Oversee new hotel implementation when needed.
  • Requirements :

  • Bachelor’s degree in Hospitality, Business Administration or relevant field.
  • A minimum of 10 years’ experience in hotel management or similar role in the hospitality industry.
  • Strong understanding of hotel management best practices and challenges.
  • Outstanding interpersonal communication and customer service skills.
  • Exceptional leadership abilities with great attention to detail.
  • Fluency in Arabic, English and French. Italian and Spanish will be a merit.
  • Please be aware that all candidacies must be sent over this job post, we will not consider any other application outside of this tool, received applications outside of this process will be deleted due to GDPR.

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