2nd Level Operations BO Manager
Ericsson
Casablanca, CAS, MA
il y a 6j

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark.

When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology.

This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity!

We are looking for a to 2nd Level Operations BO Manager to secure projects' delivery on time, within scope and budget

You will

  • Handle critical blocking issues.
  • Build knowledge about the business environment (contracts, customer, tools coverage, usage, demand) in Market Areas.
  • Participate closely with regional partners by identifying new opportunities for business improvements and maximizing value for customers.
  • Report the overall progress and activities to the relevant Stakeholders and appropriate Line Managers within the organization.
  • Support Automation initiatives.
  • Support Integration Managers with deployment plan definition.
  • Investigate main stakeholders and be the prime contact for the Ericsson business partners.
  • Secure efficient governance with stakeholders in Market Areas and Delivery Flows.
  • Drive proactive dialogue with partners on long-, medium-, and short-term topics to establish trust, manage expectations and build business partnership
  • Keep partners updated.
  • To be successful in the role you must have

  • Minimum 5 years shown experience in Customer Project Management / Service Delivery Management from Telecom sector as well as in creating and implementing project management strategies within international environment
  • Experience with Project Management tools and applications
  • Proficiency in English is required
  • Financial and business understanding
  • Sales and business development, negotiation and argumentation skills
  • Project management, analytical and communication skills
  • Consultative and proactive approach and result oriented
  • Ability to build and maintain strong relationships with customers
  • Delivering Results & Meeting Customer Expectations
  • What s in it for you?

    Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds you will be redefining it.

  • You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want;
  • with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.

    You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.

    Welcome to an inclusive, global company where your opportunity to make an impact is endless.

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