Country CoB Coordinator and CTI Infrastructure Analyst, Morocco
Citi bank
Casablanca, Morocco
il y a 5j
source : Tanqeeb

Job Purpose :

  • The primary objective of this role is to
  • Lead and support Citi’s Citi Business Continuity Management (CBCM) program across all business lines and functions within the country and ensure invocation readiness

    Use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

  • Internal customer facing role responsible for interacting with Citi’s internal stakeholders to ensure that our Continuity of Business program is delivered to support their needs, as well as communicating key changes and strategy implementation.
  • The role reports to the MEA CBCM Cluster Head and will work closely with Regional and Global CBCM teams and with the local Country Management.
  • It will also have a matrix reporting to the CTI Head, Morocco

    COB Responsibilities :

  • Manages implementation of the CoB Policy and Standards requirements and other CoB Program elements, including documentation of BIAs, BRPs, and CMPs, testing of BRPs and CMPs, management reporting, training and awareness for all business units in the Country
  • Oversees business unit compliance with local and regional Business Continuity-related regulations in conjunction with the local compliance officer and the regional Business Continuity Management Team(s)
  • Provides direction and support to all BRCs within the supported Countries
  • Monitor country related KPIs and risk and ensure relevant risk highlighted locally and regionally, corrective action plans are closed within required timeframes
  • Oversight of CoB training and business-level awareness programs
  • Use CoB and business knowledge to advise the business on how to enhance recovery strategies, capabilities, and their CoB plans to mitigate business interruption risk / impact more efficiently and effectively
  • Coordinate Denial of Service, Denial of Access and Call Tree tests and ensure compliance adherence for all organizations and ensure results are approved and uploaded in the corporate CoB tool set, including management of M&R (Management and Reporting ) programme
  • Support and implement Regional or Global Continuity of Business Initiatives at a country level
  • Participates and communicates with professional external parties as needed
  • As Lead BRC supports a Product(s) via CoB Entity in the implementation and execution of the CoB Policy and Standards with maintaining BIA and BRP, Coordinates and documents all exercising and testing activities for CoB entity
  • Country Implementation of Crisis Management Standards. Responsible for ensuring the ECCMP ( Country Level Crisis Management Plan) , IDOP (Infection Disease Playbook) and Cyber Recovery Playbook are complete, compliant, and maintained according to CoB / CSIS Crisis Management Standards.
  • Ensure all country employee Contact information is accurate for Crisis Communication purposes (eg MIR3)
  • Proactively respond to and coordinate crisis events impacting the Country, invoke the Crisis Management team as needed
  • Provides status updates to the Regional Crisis and CBCM team in the event of an incident / crisis management / CoB invocation within the Country
  • Manage Crisis Management tabletop exercises
  • As a Pandemic Coordinator responsible for delivering all requirements as outlined in the Infection Disease Operation Plan (organizing meetings, track actions, report country MIS, Coordinate Return Back to Office etc)
  • Support the Regional Team with any other coordination and project related activities
  • CTI Responsibilities :

  • Resolve moderately complex problems / projects through analysis, technical experience, and precedents; provide analysis for more complex issues, escalating as appropriate
  • Participate in testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancements
  • Complete control activities (risk, self-assessment, COB, audit, etc.) and makes recommendations for enhancements
  • Collect and organize requirements for hardware acquisition and deployment activities
  • Gather, compile and synthesize information regarding technology processes or systems; create and prepare reports
  • Assist in systems implementation / enhancements and post implementation activities
  • Reach solutions through technical experience and precedents
  • Exchange ideas and information in a concise and clear manner
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • COB Qualifications :

  • Business Continuity and audit / compliance / controls experience is desirable
  • Good level of understanding of the core BCM disciplines, BCI or other BCM certification is a plus
  • Must be able to interface and coordinate work efficiently and effectively with business partners at all levels of the organization
  • Experience with interpretation and application of policies and standards
  • Demonstrable experience of building and sustaining productive business focused relationships
  • Excellent follow-up skills with attention to detail and ability to multi-task
  • Individual contributor with the ability to work effectively in a team of diverse skill sets and cultures in a large, global corporate environment
  • Excellent problem-solving skills, including the ability to analyze situations, identify existing or potential problems, and recommend sound conclusions.
  • Strong analytical skills

  • Strong written and verbal communication skills (English)
  • Excellent communication and presentation skills to all levels
  • Ability to build and maintain strong relationships at all levels
  • Strong organizational skills to manage multiple competing priorities
  • Strong influencing, facilitation, leadership, relationship management, project management skills
  • Technical proficiencies in MS Office Suite
  • CTI Qualifications :

  • 2-5 years of experience in a Technology Infrastructure role (education / professional) with demonstrated knowledge of operational process change and improvement
  • Effective written and verbal communication skills
  • Effective analytic / diagnostic skills
  • Ability to communicate technical concepts to non-technical audience
  • Ability to work with virtual and in-person teams, and work under pressure or to a deadline
  • Education :

  • Bachelor’s / University degree or equivalent experience
  • English Proficiency is mandatory
  • Job Family Group : Risk Management

    Job Family : Operational Risk

    Time Type :

    Citi is an equal opportunity and affirmative action employer.

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