Job Purpose :
The primary objective of this role is to
Lead and support Citi’s Citi Business Continuity Management (CBCM) program across all business lines and functions within the country and ensure invocation readiness
Use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Internal customer facing role responsible for interacting with Citi’s internal stakeholders to ensure that our Continuity of Business program is delivered to support their needs, as well as communicating key changes and strategy implementation.
The role reports to the MEA CBCM Cluster Head and will work closely with Regional and Global CBCM teams and with the local Country Management.
It will also have a matrix reporting to the CTI Head, Morocco
COB Responsibilities :
Manages implementation of the CoB Policy and Standards requirements and other CoB Program elements, including documentation of BIAs, BRPs, and CMPs, testing of BRPs and CMPs, management reporting, training and awareness for all business units in the Country
Oversees business unit compliance with local and regional Business Continuity-related regulations in conjunction with the local compliance officer and the regional Business Continuity Management Team(s)
Provides direction and support to all BRCs within the supported Countries
Monitor country related KPIs and risk and ensure relevant risk highlighted locally and regionally, corrective action plans are closed within required timeframes
Oversight of CoB training and business-level awareness programs
Use CoB and business knowledge to advise the business on how to enhance recovery strategies, capabilities, and their CoB plans to mitigate business interruption risk / impact more efficiently and effectively
Coordinate Denial of Service, Denial of Access and Call Tree tests and ensure compliance adherence for all organizations and ensure results are approved and uploaded in the corporate CoB tool set, including management of M&R (Management and Reporting ) programme
Support and implement Regional or Global Continuity of Business Initiatives at a country level
Participates and communicates with professional external parties as needed
As Lead BRC supports a Product(s) via CoB Entity in the implementation and execution of the CoB Policy and Standards with maintaining BIA and BRP, Coordinates and documents all exercising and testing activities for CoB entity
Country Implementation of Crisis Management Standards. Responsible for ensuring the ECCMP ( Country Level Crisis Management Plan) , IDOP (Infection Disease Playbook) and Cyber Recovery Playbook are complete, compliant, and maintained according to CoB / CSIS Crisis Management Standards.
Ensure all country employee Contact information is accurate for Crisis Communication purposes (eg MIR3)
Proactively respond to and coordinate crisis events impacting the Country, invoke the Crisis Management team as needed
Provides status updates to the Regional Crisis and CBCM team in the event of an incident / crisis management / CoB invocation within the Country
Manage Crisis Management tabletop exercises
As a Pandemic Coordinator responsible for delivering all requirements as outlined in the Infection Disease Operation Plan (organizing meetings, track actions, report country MIS, Coordinate Return Back to Office etc)
Support the Regional Team with any other coordination and project related activities
CTI Responsibilities :
Resolve moderately complex problems / projects through analysis, technical experience, and precedents; provide analysis for more complex issues, escalating as appropriate
Participate in testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancements
Complete control activities (risk, self-assessment, COB, audit, etc.) and makes recommendations for enhancements
Collect and organize requirements for hardware acquisition and deployment activities
Gather, compile and synthesize information regarding technology processes or systems; create and prepare reports
Assist in systems implementation / enhancements and post implementation activities
Reach solutions through technical experience and precedents
Exchange ideas and information in a concise and clear manner
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
COB Qualifications :
Business Continuity and audit / compliance / controls experience is desirable
Good level of understanding of the core BCM disciplines, BCI or other BCM certification is a plus
Must be able to interface and coordinate work efficiently and effectively with business partners at all levels of the organization
Experience with interpretation and application of policies and standards
Demonstrable experience of building and sustaining productive business focused relationships
Excellent follow-up skills with attention to detail and ability to multi-task
Individual contributor with the ability to work effectively in a team of diverse skill sets and cultures in a large, global corporate environment
Excellent problem-solving skills, including the ability to analyze situations, identify existing or potential problems, and recommend sound conclusions.
Strong analytical skills
Strong written and verbal communication skills (English)
Excellent communication and presentation skills to all levels
Ability to build and maintain strong relationships at all levels
Strong organizational skills to manage multiple competing priorities
Strong influencing, facilitation, leadership, relationship management, project management skills
Technical proficiencies in MS Office Suite
CTI Qualifications :
2-5 years of experience in a Technology Infrastructure role (education / professional) with demonstrated knowledge of operational process change and improvement
Effective written and verbal communication skills
Effective analytic / diagnostic skills
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Bachelor’s / University degree or equivalent experience
English Proficiency is mandatory
Job Family Group : Risk Management
Job Family : Operational Risk
Time Type :
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