A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
What will I be doing?
A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :
Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
Process and deliver messages for Guests
Deliver and safely storage Guest luggage
Stay current with all hotel services as well as daily VIP requests and special events
Ensure orderliness and safety guidelines around the lobby and front door areas
Provide support to Management as required, in cases of emergency
Project a professional manner with an emphasis on hospitality and Guest service
Maintain a clean, healthy, and safety working area
Act in accordance with policies and procedures when working with front of house equipment and property management systems
What are we looking for?
Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Previous experience working in Concierge in a hotel environment