PROJECT AND SERVICE MANAGER
RED TIC
Rabat
il y a 19h

Missions :

  • Manage other projects or services as needed to support continued Office IT services development ;
  • Manage productivity services as assigned, with regular reporting, user support ,problem tracking and resolution, improvement plans and service evolutions.
  • Productivity services includes messaging (Microsoft Exchange), instant messaging (Skype For Business), web messaging, mobile messaging (Activesync), multimedia conferencing (Coop’Net), distribution lists ;
  • Contribute to publish KPI’s, dashboards and status reports, as appropriate for the managed service(s) and project(s) ;
  • Communicate on service availability and service evolutions ;
  • Define and produce, key documents specific to the project or service, such as service description, architecture, OLA / , problem / root cause analysis, escalation procedure, project plans, RFP, test / acceptance plans ;
  • Develop and define global policies and standards for the managed service(s) and projects ;
  • Develop and maintain communications with other departments ;
  • Participate in crisis management teams for major issues on managed service(s) and project(s).
  • Profil recherché : Project

    Qualification :

  • Engineering degree in computer science ;
  • 5 years project / service management experience and certification, ITIL foundation certification ;
  • Flexibility and ability to adapt to constantly changing environment ;
  • Customer satisfaction oriented ;
  • Capability to take initiative, make decisions, react quickly and effectively in critical situations ;
  • Strong analytical, verbal and written communications skills ;
  • Strong team work and virtual team capability, results oriented ;
  • Ability to work autonomously with minimal guidance on objective / expected results ;
  • Fluent in written and spoken French and English ;
  • Communication, organization, prioritization skills ;
  • Microsoft environment technical expertise beneficial, particularly Windows environments (Operating System, Office), Outlook-Exchange, Skype for Business, Active Directory.
  • Advanced Core Competencies :

  • Agility, Flexibility and innovation ;
  • Results Driven ;
  • Prioritization and Balance ;
  • Global Effectiveness ;
  • Customer Service Orientation ;
  • Teamworking and networking ;
  • Communication.
  • Proficient Core Competencies :

  • Operational and Financial Excellence ;
  • Knowledge Development.
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