IT Manager (Pre-Opening)
Marriott International, Inc.
Rabat Dar Es Salam
il y a 21h

SUMMARY

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property / properties.

Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area.

Has knowledge of sophisticated technology equipment / processes.

CANDIDATE PROFILE

Education and Experience

Required :

  • High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.
  • 2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area.
  • Preferred :

  • System-related professional certifications desired.
  • CORE WORK ACTIVITIES

    Managing Technology Needs within Budget Targets

  • Assists and / or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support / needs requirements.
  • Confirms that property / properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs).
  • Implements solutions as directed to resolve discrepancies.

  • Places equipment orders as directed relating to personal computers, telecommunications, local servers / networks; processes invoices for their property / properties.
  • Conducts periodic inventories of applications and hardware; prepares reports as requested.
  • Confirms that technology assets are secured.
  • Complies with technology-related vendor contracts.
  • Building and Sustaining Relationships with Customers

  • Writes and presents proposals, analyses, project plans, cost models, etc. in written and / or oral formats.
  • Provides customer service to associates at dedicated property / properties.
  • Responds to inquiries from customers / vendors / peer group.
  • Provides detailed status reports as requested.
  • Verifying Client Technology Needs are Met

  • Assists in disaster recovery and business continuity as it relates to technology.
  • Provides technical guidance.
  • Escalates support for all Marriott approved technology solutions mobility devices, GPNS) and Request Center Processes.
  • Supports guest and associate internet access requirements.
  • Escalates problems as appropriate through direct supervisor, CLS IT Field and / or Marriott IT resources.
  • Images desktops, installs new software applications, applies patches, maps drives to appropriate server / network.
  • Moves / adds / changes PCs / peripherals; migrating data when necessary.
  • Performs routine desktop backup as scheduled or directed.
  • Provides end-user support.
  • Confirms technology security encryption, patch deployment) and technology compliance Quarterly ID Audits, MAARK1) measures are in place.
  • Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and / or Vendor resources.
  • Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
  • Pulls through support for corporate, regional and property initiatives.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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