about the role
Ensure timely incident management and support requests towards our end users (verbal and written) on following perimeters :
Events management, Incidentmanagement , Support request management , User creation management , Communication Management as per client needs, client follow-
up within Orange, provide needful and useful informations and support business functionalities of applications and platforms ( Lean Inventory Mgt , Availability , SPIC , IPLAN , Cross-
functional reports,etc. )
Continuous improvement of service quality.
Contributes in transversal projects and provides constructive feedback for quality service improvement by reporting to direct report or through participation in commitees , weekly steercos and sharing sessions with experts and peers.
Transmission of know-how and proper coaching regarding large client account and their specificities. Provide help, support and guidance to new comers and junior staff
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
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