Front Office Manager
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Description :

1. Responsible for short and long term planning and the management of the hotel’s Front Office operations 2. Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans 3.

Maintain guest room inventory 4. Coach and counsel employees to reflect Hyatt Service Standards and Procedures 5. Perform all tasks of a Front Office Staff as needed to facilitate service 6.

Ensure all operations and cash handling are done per policies and procedures 7. Maintain excellent communication with the housekeeping and engineeringdepartment 8.

Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas 9.

Analyze, investigate, and resolve guest complaints10. Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables11.

Insures proper staffing levels for customer service goals12. Coach and counsel employees to reflect Hyatt service standards and procedures

Qualifications :

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds13.

4 years or more of progressive hotel Rooms Management experience14. With opening hotels, previous hotel pre-opening experience preferred15.

Service oriented style with professional presentations skills16. At least 2 years progressive management experience within the Rooms Division of a hotel17.

Hotel / Hospitality degree an asset18. Must possess the following strengths : high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line19.

Clear concise written and verbal communication skills in English20. Must be proficient in Microsoft Word and Excel21. Must have excellent organizational, interpersonal and administrative skills

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