Field Service Technician, Associate - Barnstable/Dennis/South Yarmouth, MA
Marvin
None, MA , USA
il y a 53m

Description

At Marvin, we make windows and doors inspired by how you live so you're inspired to live well. We are driven by the momentum of four generations of innovation and excellence to imagine and create better ways of living.

Our business reaches across the nation and our products are represented around the world. With our commitment to our local communities and to providing innovative solutions using new technology, we are always looking for ways to move our people, as well as our business, forward.

Marvin’s portfolio also includes three additional premium brands : Infinity Replacement Windows, TruStile Doors, and Marvin Coastline, with employees across all organizations operating under one company purpose and shared set of company values, uniting our efforts to imagine and create better ways of living.

Job Purpose

In this position, we are looking for a self-starter Field Service Technician to deliver the desired customer service experience.

The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Essential Functions

  • Provide post-sales support for Marvin Companies’ windows and doors.
  • Professional, timely communication with all customers and Marvin support staff that will allow us to fulfill our mission of delivering a game changing customer experience.
  • Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
  • Clear, concise jobsite documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.
  • Manage and maintain company issued assets, i.e. trucks, tools, phone and computer / notepad.
  • Manage personal safety, customer jobsite and personal appearance.
  • If you are a full-time regular employee, you are eligible for the following benefits :

  • Medical and Prescription Insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Medical
  • Dependent Care
  • Dental Insurance
  • Vision Insurance
  • Legal Insurance
  • Accident, Critical Illness, and Hospital Indemnity Insurance
  • Life Insurance (Basic and Supplemental)
  • Disability Insurance (Short and Long-Term)
  • 401(k) and Profit Sharing Plan
  • Your benefits coverage will begin the first day of the month, following 30 days of employment.

    Qualifications

  • High school diploma
  • Excellent driving record and valid driver's license.
  • 3-5 years of construction background. Window and door product knowledge; a good background in construction and installation practices.
  • Must be able to meet physical requirements of position including lifting up to 75 pounds, climbing ladders and scaffolding.
  • Must meet the Federal Department of Transportation medical certification requirements (Physical) and driver eligibility.
  • Dependable, solid work ethic and a self-starter.
  • Excellent communication skills; must be able to deliver a difficult message and manage customer expectations.
  • Excellent computer skills with the ability to use Marvin computer programs and systems.
  • A positive can-do attitude with the ability to think outside the box to resolve service issues.
  • Must have the ability to make sound decisions that impact the company from a financial standpoint.
  • Excellent organizational skills with the ability to create effective weekly work schedules.
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