is a Y Combinator-backed startup that is building a marketplace for hiring top-quality software engineers from vetted agencies around the world.
We are looking for a new Vendors Support Specialist to join the team and help us turn the $300-billion IT outsourcing industry upside-down.
YouTeam provides a safe environment where a pro-active person will be able to utilize all resources to achieve the result.
Key areas of responsibility :
Inbound : managing the process of new requests from prospective vendors partners;
Managing the vetting procedure for new and prospective vendor partners;
Managing the on-boarding process for all new partners;
Managing the support processes for all existing partners;
Keeping track and analyzing department statistics;
Communicating to and translating feedback from partners to other departments, including business units, product and development departments;
Representing the interests of partners in internal communication with other team members;
Education : driving and supporting the initiatives that improve communication of YouTeam platform policies and values to all partners;
Education : coordinating and organizing community events or meet-ups for partners;
Marketing : collaborating closely with the marketing department on partner communication campaigns and growing the YouTeam brand as a leading solution for assembling remote development teams;
Other duties as required.
B2 / C1 English (written and spoken);
6+ months of proven experience in IT outsourcing business, understanding of its processes;
Accuracy in keeping track of commitments, transparency in status reporting, timely reminding about changes;
Strong communication skills with a focus on listening and asking the right questions;
Familiarity with CRM systems and practices (preferably Intercom) would be a plus ;
Knowledge of MS Office tools and it’s online analogues Google Docs or Office 365.
What’s in it for you :
A unique working environment with vendor partners from mainly Eastern Europe and South America;
An opportunity of rising to interesting challenges with international business cases for professional and personal growth;
Long-term employment with 20 working-day paid vacation, paid lunches and other social perks;
Possibility to work from home one day per week (after the trial period is passed);
Flexible working hours;
A modern workplace in a spacious Lviv office.