Vendors Support Specialist
YouTeam
Vendors Support Specialist
il y a 6j

is a Y Combinator-backed startup that is building a marketplace for hiring top-quality software engineers from vetted agencies around the world.

We are looking for a new Vendors Support Specialist to join the team and help us turn the $300-billion IT outsourcing industry upside-down.

YouTeam provides a safe environment where a pro-active person will be able to utilize all resources to achieve the result.

Key areas of responsibility :

  • Inbound : managing the process of new requests from prospective vendors partners;
  • Managing the vetting procedure for new and prospective vendor partners;
  • Managing the on-boarding process for all new partners;
  • Managing the support processes for all existing partners;
  • Keeping track and analyzing department statistics;
  • Communicating to and translating feedback from partners to other departments, including business units, product and development departments;
  • Representing the interests of partners in internal communication with other team members;
  • Education : driving and supporting the initiatives that improve communication of YouTeam platform policies and values to all partners;
  • Education : coordinating and organizing community events or meet-ups for partners;
  • Marketing : collaborating closely with the marketing department on partner communication campaigns and growing the YouTeam brand as a leading solution for assembling remote development teams;
  • Other duties as required.

    Requirements :

  • B2 / C1 English (written and spoken);
  • 6+ months of proven experience in IT outsourcing business, understanding of its processes;
  • Accuracy in keeping track of commitments, transparency in status reporting, timely reminding about changes;
  • Strong communication skills with a focus on listening and asking the right questions;
  • Service-oriented approach;
  • Familiarity with CRM systems and practices (preferably Intercom) would be a plus ;
  • Knowledge of MS Office tools and it’s online analogues Google Docs or Office 365.

    What’s in it for you :

  • A unique working environment with vendor partners from mainly Eastern Europe and South America;
  • An opportunity of rising to interesting challenges with international business cases for professional and personal growth;
  • Long-term employment with 20 working-day paid vacation, paid lunches and other social perks;
  • Possibility to work from home one day per week (after the trial period is passed);
  • Flexible working hours;
  • A modern workplace in a spacious Lviv office.

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