The Customer Service Cordinator will be responsible for accurate order entry, efficient shipment tracking, and timely delivery of products to customers.
Will work closely with Finance, Marketing and Sales, Logistics and Transportation departments to reduce order cycle times and improve fill rates.
Main Responsibilities and Tasks
Ensure a close follow up of daily order entering, guarantee strict order management accuracy, ensure a daily follow-up of outstanding claims
Support the Customers to propose replacement lines (for OOS).
Work with Supply Chain daily to ensure smooth deliveries, ensuring that appropriate documents are at the right place at the right time.
Ensure prices, discounts and customer conditions are updated in the system (JDE), to avoid delayed payment caused by pricing errors.
Ensure proper preparation and deposit of the invoices at customers’ level
Collaborate and work closely with our Third-Party Logistics partner and lead monthly operational meetings
Ensure regular archiving of shipping documents
Key Performance Indicators / Key Figures
Order fulfillment lead time
On-time delivery / Paperwork / Shipment condition
Lead time to customers reduced
On Time Delivery
Number of Customers
Number of monthly orders
Candidate Profile : Qualifications / Technical Skills
Excellent organizational skills
Team player; able to relate to suppliers, colleagues and team members.
Customer and Business oriented.
Understanding of ERP functionalities.
Knowledge on Customer Service practices and principles.
Ability to manage (at times) intense workload & to work efficiently and calmly under pressure
Intermediate to advance excel knowledge.
Knowledge on JDE, Siebel, Cognos is a plus.
BAC+3 / 4 or equivalent completed in relevant field (Customer Service preferred)
Previous / Professional Experience
Experience as Customer Service coordinator.
Demonstrated good communication skills.
Demonstrate excellent interpersonal skills and be able to work in a diverse and multicultural environment.
Ability to work in a fast-paced environment
English is a plus
Your application for this position does not guarantee an offer. The skills and experience required for this job will determine the success of your application.
BIC is an equal opportunity employer and committed to recruiting, developing and maintaining a diverse workforce in compliance with all applicable Human Rights legislation.
The Company will endeavor to make reasonable accommodations up to the point of undue hardship, for disabilities made known to it by its employees and applicants