Call Management Group Agent Intern
Dell
Casablanca, Morocco
il y a 20j

Call Management Group Agent Intern

Casablanca, Morocco

If you are a brilliant problem solver with customer care experience within a technology industry background, plus fluency in French and English, you could help Dell work smarter, faster and more efficiently.

We are looking for a Call Management Group Agent to join Dell Services in Casablanca and shape the way we work, now and in the future.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities.

We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and were committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities

The Call Management Group is an important part of the Global Support & Deployment organization and Technical support functions.

This department is focused on delivering efficient and innovative advice and guidance to their customers, making the Customer Care Associate the first point of contact.

The tasks will be as follows :

  • A Call Management Group agent identifies the Issue, Product. Warranty or Sales Channel and transfers the call accordingly to the appropriate Queue and ensures transfer accuracy at all times
  • Focuses on delivering an exceptional customer experience in the short interaction they have
  • Distributing emails from external customers to appropriate technical support contact
  • Ensures all the customer details are captured correctly in logged in Delta
  • Sending catalogues to customers on request
  • Sorting and sending order confirmations
  • Essential Requirements

  • Diploma obtained in the past 12 Months
  • Flunet Frensh
  • Speaking English is a plus
  • Excellent communication and interpersonal skills
  • Good knowledge of Dell products, policies and procedures
  • Strong Customer Focus
  • Ability to learn new products and technologies and ability to navigate quickly through applications
  • Benefits

    Our people are the most critical component of our long-term success and their health and well-being are our priority. You will enjoy a comprehensive, locally competitive benefits package.

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Dell will not tolerate discrimination or harassment based on any of these characteristics.

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