Assistant P2P Manager F/M
AXA Group Operations
Rabat, Morocco
il y a 2j
source : Tanqeeb

Our mission at AXA is to empower people to live a better life. We have to move from a perceived payer of claims to a strong partner in life for our customers.

Thus, our role as Group Operations must be to support and to empower all AXA teams in the best way to achieve together this meaningful aspiration.

The most powerful levers to achieve this can be summarized as Innovation and Execution , and will drive all AXA Group Operations teams :

  • Innovation : To create and provide the prerequisites and opportunities for all AXA teams to develop leading innovative solutions for the needs of our current and future customers
  • Execution : To create an environment which allows our teams all over the world to bring their ideas to reality and make our strong promise to the customers happen
  • Our concrete goals are to :

  • Reinforce and realize our value creation for the global AXA organization;
  • Support and foster innovation across AXA in a close alignment and teaming with Group Business Innovation;
  • Embed simplicity and empowerment in our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy.
  • Currently we are looking for a Assistant P2P Manager . Here is what your job will look like :

    Supervising the PTP team working for different European partner entities and ensure that the objectives of his / her team are aligned to the Service Level Agreement’s KPIs, and linked directly to their incentives

    Mission

  • Planning and Organizing Resourcing, work allocation, Cross trainings
  • Skill Mapping & Soft skill training
  • Keeping track of procedure guides and other documents are up-to date
  • Prioritization of work based on urgent / standard depending on the Turnaround time each has.
  • Delegating and mentoring the Process Leaders and Team Members
  • Training manuals and process guides need to be updated.
  • Identify own training and personal development needs and those for the team
  • Develop and maintain good relationships with partner entities.
  • Assess partner feedback and improve procedures accordingly
  • Monitor roll out and stabilization of systems roll out for different entities
  • Competences Operational Responsibilities

  • Ensure convergent usage of People Soft & ITESOFT within the teams (e.g. same reports, same transactions )
  • Ensure that all the agreed SLA's are met.
  • Support in development, testing and implementation of new intranet solution for Accounts Payable
  • Constant review of the reports produced to customer with a view to improve them and make them more effective.
  • Constantly review and challenge the reports the team is generating for the client
  • Track team performance in terms of accuracy of the work done, turnaround time.
  • Slippage in performance levels need to be communicated to the team in a timely manner.
  • Corrective & preventive actions should be implemented.
  • Ensure that customer is satisfied with team’s performance and perceives that team is adding value
  • Manage holidays & leaves for the team to ensure that work does not get affected at any point of time.
  • Key skills

  • Demonstrate an ability to communicate at all levels, as relationships will involve, not only Finance staff, but also Managers across the AXA GO
  • Demonstrate a good ability to understand systems and structures underpinning reporting
  • Excellent Team Handling capabilities with proven track record of managing large teams
  • Excellent presentation and influencing skills along with motivation skills to uplift team members
  • Customer focused - actively seeks and responds appropriately to customer’s needs.
  • Deal with problems in line with agreed procedures;
  • Self-starter
  • Be flexible in approach
  • Technical Competencies

  • Strong knowlodge in Accounting
  • Technical understanding of the P2P process.
  • Good People Soft & ITESOFT knowledge
  • Language Skills

  • Fluency in French / English - speaking, reading and writing
  • Other European languages are an advantage
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