The Business & Sales Operations (BSO) group is the business center of excellence for cross-business execution performance, planning, and subsidiary operations.
The team helps scale execution and drives clear business and market insights that result in Microsoft achieving its business objectives.
As a Sales Operations Manager, the role is expected to assist the BSO to execute the following :
Raising sales efficiency, sales productivity and process compliance locally by means of consulting with the sales teams and implementing best practice sales operations processes.
Partnering with the BSO lead and aligns with the Segment Sales Excellence Lead, Business Program Manager, Area Capability Lead, Area Transformation Lead, Finance, and Inside Sales.
They scale by driving standard platforms & tools, streamlining business and sales processes, and delivering Subsidiary & Segment level analytics.
The SOPM delivers reports and provides business insights that enable a One Microsoft approach, agility, and results aligned with business priorities.
Supporting Sales Discipline and Pipeline
Oversees performance against sales plans and refines courses of action to influence sales teams. Partners with sales teams, worldwide owners, and other operational groups to drive success.
Leverages knowledge about and influences the resources that support tracking and monitoring, as well as performance of pipelines, scorecards, and sales plays.
May identify growth opportunities of investments and maximizes impact on customers by ensuring appropriate funds are used, tracking their usage, and following through on spending.
Collaborates with and manages relevant stakeholders Corporate, Segment Leaders, Sales Excellence, Finance, Human Resources HR ) to align, refine, and improve sales operations planning and
execution. Tracks, monitors, and communicates risk and growth opportunities throughout the planning process, and provides detailed recommendations for improvement to senior-level stakeholders.
Contributes to best practices of sales operations planning and mentors others in their adherence.
Nurture Seller Transformation
Proactively lands new seller capabilities to nurture new habits and drive consumption.
Ensures others are adhering to best practices within the area / subsidiary. Empowers partners for success with training on tools and data processing.*
Oversees standardization of consumption management execution, identify reporting gaps, and create reports that fill those gaps.
May also report on scorecard management.*
Drives the integration of continuous improvement with reporting and Business Intelligence (BI). Collaborates with field partners to improve tools and identify processes to increase efficiency, remove blockers, reduce redundancies, reduce manual work, or to save time within Sales Programs.
Synthesizes feedback and provides recommendations to senior stakeholders. Models best practices and communicates with others across the community.*
Executes on Revenue Excellence proactive audits and ensures accurate revenue landing and deal flow per RevRecon guidelines.
Coordinates with other members of Business Sales Operations (BSO) to ensure successful landing and execution of Sales Operations Planning Process Quota Distribution, Territory Management, Seller Assignments, Employee Data Management) for Support Sales.
Serves as the orchestration lead for shared operations teams Global Sales Operations GSO , Service Center, Support Sales Enablement).
Advocates for standard Business Intelligence (BI) tools to increase usage / adoption with Support Sales teams to reduce ad-hoc, manual efforts.
Required / Minimum Qualifications
Additional or Preferred Qualifications