Guest Assistant
Aman Group
Marrakech, Morocco
il y a 1j
source : Tanqeeb

POSITION OVERVIEW

AMAN At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives.

To achieve our ambitions, we capitalize on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to.

We live by the Aman way of life’ a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of :

Invest in individuality

fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit

exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners

taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities

ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

If this sounds like you and you share our values, then you may find that your natural home lies with Aman. Talk to us about aligning your passion with our opportunities.

LOCATION This position is located at our property Amanjena Marrakech in Morocco. THE POSITION We are currently looking for dynamic, self motivated Front Office professionals who want to move their careers forward.

As a guest assistant you are responsible to provide professional and guest focused service to our guests, ensuring their stay will become a memorable experience.

QUALIFICATIONS

  • Excellent verbal and written communication skills
  • French and English speaking
  • Extensive knowledge of guest service procedures and principles
  • Organized with attention to detail
  • Proficient in Microsoft Office Suite or related software
  • RESPONSIBILITIES

  • Offer consistently professional, friendly, warm and engaging service
  • Give a warm welcome and check in guests taking into account the established SOPs
  • Check out of departing guest in accordance with the established standards Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
  • Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for guest in accordance with the credit policy
  • Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation
  • Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  • Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
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