Assistant Front Office Manager
Fairmont Hotels & Resorts
Fairmont Royal Palm Marrakech, Marrakech, Morocco
il y a 3j

Regular

Assistant Front Office Manager Thecolleagues at the Reception offer a pleasant, sincere and personalized serviceto the clients and allow them to live an unforgettable stay in the Fairmonthotels.

With excellent interpersonal skills, Assistant Front Office Managertrains and rewards his team to provide outstanding customer service.

Hotel Overview :

The hotel features opulent guest rooms and suitesoverlooking our 18-hole Golf Course and the Altlas Mountains. Indulge in one ofour six eclectic restaurants and bars offering local and international cuisine,a 2,000 sqm swimming pool, a 3,500 sqm Spa in collaboration with Clarins whichoffers the ultimate escape and relaxation.

The Kids Club promises our littleones a world of discoveries, and a Sports Centre to ensure you remain fit whileon the road.

Summer of responsabilities :

Reporting to the Front OfficeManager, responsibilities and essential job functions include but are notlimited to the following :

  • Assist the Front OfficeManager in all areas of the department by ensuring compliance with servicestandards;
  • Support and facilitate theday-to-day tasks of Reception and Client Services;
  • Constantly offer aprofessional, welcoming and endearing service;
  • Ensure that the assignmentand schedule of the colleagues in the Reception are in accordance with theinstructions on productivity;
  • Communicate all relevantinformation related to work periods and areas of operation using logbooks,e-mails and department meetings;
  • Train supervisors andfulfill the role of trainer in the absence of the trainer;
  • Assist clients with hotelfacilities in an informative and useful way;
  • Comply with the department'spolicies, procedures and service standards;
  • Comply with all securitypolicies;
  • Other tasks, as assigned.
  • Qualifications :

  • Passion for customerservice;
  • Excellent interpersonalskills (written and oral expression), leadership skills;
  • Excellent organization,commitment to results, flexibility and ability to work effectively underpressure;
  • A degree in hotelmanagement is an asset;
  • Proficiency in theEnglish language;
  • Prior experience of atleast one year in a supervisory position;
  • Ability to handle manytasks and customer requests;
  • Knowledge ofMicros-Fidelio PMS (asset management system) is an asset;
  • Possess the first aidcertificate or seek to obtain it;
  • Proven skills in theareas of customer service and training;
  • Ability to workindependently and prioritize responsibilities;
  • The prior experience of aloyalty program is an asset;
  • Mastery of the Windowsenvironment (Word, Excel, PowerPoint).
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